Esther Reyna
Colorado Springs,CO
Summary
Reliable barista with a strong background in hospitality and employee training. Skilled in effective communication and team leadership, enhancing customer experiences and staff performance to achieve service excellence.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Colorado Springs, CO
10.2023 - Current
- Provided excellent customer service by addressing customer complaints promptly and professionally.
- Trained new staff members on operating espresso machines, making specialty drinks, connecting with customers, and following proper safety procedures.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Activity Assistant Coordinator
Children of the Valley
Mount Vernon, WA
10.2021 - 05.2023
- Monitored the emotional and behavioral health of 15 children during classroom and special activities.
- Coordinated daily activities to enhance engagement and foster social interaction.
- Led volunteers to implement activities while managing group dynamics effectively.
Classroom Aide
Inspire Development Centers
Mount Vernon, Washington
06.2020 - 10.2021
- Facilitated small group activities to enhance student comprehension and teamwork.
- Maintained cleanliness and orderliness of the classroom setting at all times.
- Assisted teachers in preparing materials for lessons and activities.
Education
Associate of Arts - General Studies
Skagit Valley College
Mount Vernon, WASkills
- Fluent in Spanish
- Employee training
- Hospitality and accommodation
- Time management
Timeline
Barista
Starbucks
10.2023 - Current
Activity Assistant Coordinator
Children of the Valley
10.2021 - 05.2023
Classroom Aide
Inspire Development Centers
06.2020 - 10.2021
Associate of Arts - General Studies
Skagit Valley College