Naimah Sanchez

• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

(My time working at this coffee shop was short due to the unprofessionalism and lack of proper etiquette I encountered in the workplace. I am looking for a more serious and professional environment where I can thrive and contribute positively to both customers and the team.)

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
• Provided friendly customer service to guests and addressed concerns.
• Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
• Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.