Gina Riley
Liberty,MO
Summary
Offering strong foundation in customer service and teamwork, eager to learn and excel in healthcare. Brings ability to quickly grasp different complex concepts and apply learned and taught skills. I learned a lot of patient interaction while working at Spallito's Pharmacy, and how to navagating issues and concerns with different kinds of patients from different backgrounds and personalities! My work with interacting different practitioners/insurance companies helped me learn how to be a good personal and have a smooth work experience.
Overview
1
1
year of professional experience
Work History
Pharmacy Technician/Pharmacy Intern
Spalitto's Pharmacy
05.2025 - Current
- Processed prescription orders accurately and efficiently to ensure timely delivery of medications.
- Assisted pharmacists in preparing and labeling medications for patient use.
- Maintained inventory levels by restocking shelves and monitoring expiration dates.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Operated pharmacy software systems for managing prescription records and processing transactions.
- Collaborated with team members to streamline workflow and improve operational efficiency.
- Educated customers on proper medication usage and potential side effects as needed.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into the internal system.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Education
Bachelor of Arts - Biology
University of Missouri-Kansas City
Kansas City, MO05-2029
High School Diploma -
Liberty North High School
Liberty, MO05-2025
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Medication dispensing
- Patient confidentiality
- Answering customer questions
- Prescription filling
- Medication labels
- Healthcare regulations
- Medicare and medicaid process
- New hire onboarding
- Troubleshooting malfunctioning equipment
- Resolving customer issues
- Attention to detail
- Cash register operations
- Team coordination
- Creative thinking
- Analytical thinking
- Relationship building
- Patient profile setup
- Resolving complaints
- Staff leadership
- Navigating Technology
- Open Minded
Timeline
Pharmacy Technician/Pharmacy Intern
Spalitto's Pharmacy
05.2025 - Current
Bachelor of Arts - Biology
University of Missouri-Kansas City
High School Diploma -
Liberty North High School