Melissa M Gomez
South Gate,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician/Pharmacy Intern
Premier Family Pharmacy
01.2023 - 06.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Customer Service Representative/Inventory Specialist
LAMACROFIT
02.2019 - 04.2022
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing assignments to drive operational excellence.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Dishwasher
LAMACROFIT
02.2019 - 04.2022
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all heavy machinery, cooking utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by company.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Education
Certificate - Pharmacy Technician
North West College
Long Beach, CA10.2023
High School Diploma -
City of Angels Independent Studies
Huntington Park, CA01.2019
Skills
- CPR Certified
- Types 70 wmp
- High-Volume Environments
- Storage Maintenance
- Team Collaboration
- Effective Communication Skills
- Payment Verification
- Maintaining Clean Work Areas
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Pharmacy Technician/Pharmacy Intern
Premier Family Pharmacy
01.2023 - 06.2023
Customer Service Representative/Inventory Specialist
LAMACROFIT
02.2019 - 04.2022
Dishwasher
LAMACROFIT
02.2019 - 04.2022
Certificate - Pharmacy Technician
North West College
High School Diploma -
City of Angels Independent Studies
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