Gina Roell
Norman,OK
Summary
Accomplished Store Manager with a proven track record at Big Lots, excelling in customer service and retail inventory management. Demonstrated ability to enhance store operations and team performance through effective problem-solving and mentoring. Achieved significant improvements in store appearance and sales, showcasing strong multitasking and organizational skills.
Overview
22
22
years of professional experience
Work History
Store Manager
Big Lots
12.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Toysrus.com
05.2003 - 07.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Education
High School Diploma -
Caddo High School
Caddo, OKSkills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Store merchandising
- Retail inventory management
Timeline
Store Manager
Big Lots
12.2018 - Current
Assistant Store Manager
Toysrus.com
05.2003 - 07.2018
High School Diploma -
Caddo High School
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