Gina Santos
Fayetteville,NC
Summary
Hardworking individual gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
Lead Scan Coordinator
Harris Teeter
04.2023 - Current
- Enhanced team productivity by implementing efficient scanning processes and strategies.
- Streamlined inventory management tasks for improved accuracy and reduced discrepancies.
- Optimized store layouts with precise product placement, resulting in a better shopping experience for customers.
- Coordinated with department managers to ensure proper execution of pricing updates and sales promotions.
Shift Leader
Walgreens
05.2022 - 04.2023
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Assistant Manager
Speedway
12.2021 - 07.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Shift Leader
CVS Pharmacy
02.2021 - 12.2021
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Process Manager
eClerx
01.2019 - 03.2022
- Streamlined process workflows by identifying inefficiencies and implementing targeted improvements.
- Increased overall productivity by providing training and support for team members in best practices and techniques.
- Established team priorities, maintained schedules and monitored performance.
- Maintained a strong focus on customer satisfaction by consistently delivering high-quality products or services on time without compromising on safety or regulatory requirements.
Education
Associate of Science -
Fayetteville Technical Community College
Fayetteville, NC05.2025
Diploma -
North Clayton High School
College Park, GA05.2017
Skills
- Production Scheduling
- Team Collaboration and Leadership
- Case Management
- Project Management
- Customer Service Management
Timeline
Lead Scan Coordinator
Harris Teeter
04.2023 - Current
Shift Leader
Walgreens
05.2022 - 04.2023
Assistant Manager
Speedway
12.2021 - 07.2022
Shift Leader
CVS Pharmacy
02.2021 - 12.2021
Process Manager
eClerx
01.2019 - 03.2022
Associate of Science -
Fayetteville Technical Community College
Diploma -
North Clayton High School
Similar Profiles
Richard Krewson, JrRichard Krewson, Jr
Day Runner at Harris TeeterDay Runner at Harris Teeter
Keynadia ThomasKeynadia Thomas
Certified Pharmacy Technician at Harris TeeterCertified Pharmacy Technician at Harris Teeter
Christopher GloriosoChristopher Glorioso
Grocery Manager at Harris TeeterGrocery Manager at Harris Teeter
Lane BormetLane Bormet
Cashier at Harris TeeterCashier at Harris Teeter
Carlee RobinsonCarlee Robinson
Veterans Service Representative at Department of Veterans AffairsVeterans Service Representative at Department of Veterans Affairs