Gina Simpson
Charleston,WV
Summary
Dedicated professional with a strong background in technical support and customer service. Known for effective communication and team collaboration, driving improvements in support processes and response times to enhance user satisfaction.
Overview
23
23
years of professional experience
Work History
Help Desk Technician
COFORGE
03.2026 - Current
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Assisted in troubleshooting network connectivity problems and restoring user access to systems.
- Documented support tickets and solutions in ticketing system, improving knowledge base accuracy.
- Collaborated with team members to enhance support processes and improve response times.
Body Modification Expert
Artistic Creations Tattoo
01.2009 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Stitch and Print Sewing
Stitch and Print
03.2008 - 12.2014
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations, and provided exceptional service.
Customer Service Supervisor
Whole Foods Market Inc
12.2003 - 03.2008
- Supervised customer service team to ensure high-quality service and adherence to company standards.
- Developed training programs to enhance staff product knowledge and improve customer engagement.
- Resolved escalated customer issues, fostering positive relationships and enhancing brand loyalty.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Facilitated team meetings to discuss performance metrics and areas for improvement.
- Resolved escalated customer complaints, ensuring satisfaction and loyalty.
- Optimized staff scheduling to ensure coverage during peak hours, improving customer access.
- Enhanced communication skills of team members, providing advanced training and workshops.
- Achieved significant improvement in team performance through targeted coaching and development plans.
- Coordinated with other departments to ensure seamless customer experience.
- Kept high average of performance evaluations.
Education
Bloodborne Pathogens -
Trident Technical College
Charleston, SC06-2004
Skills
- Software updates
- Issue resolution
- Hardware repair
- Remote system analysis
Timeline
Help Desk Technician
COFORGE
03.2026 - Current
Body Modification Expert
Artistic Creations Tattoo
01.2009 - 10.2024
Stitch and Print Sewing
Stitch and Print
03.2008 - 12.2014
Customer Service Supervisor
Whole Foods Market Inc
12.2003 - 03.2008
Bloodborne Pathogens -
Trident Technical College