Five9
Job Search Status
Open to workDesired start date: Immediately
Open To Work
Gina Smith
Orange,NJ
Work Preference
Summary
Detail-oriented professional specializing in customer relationship management and communication. Proven track record of resolving complex inquiries and enhancing onboarding processes, resulting in increased client satisfaction. Experienced customer service representative with a strong ability to establish rapport and foster partnerships. Committed to driving customer satisfaction and contributing to organizational success.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Winter's Cleaning Service
Bloomfield, New Jersey
02.2021 - 01.2025
- Provided customer support through phone and email communication.
- Assisted clients with scheduling cleaning services and resolving inquiries.
- Managed customer accounts using CRM software for tracking interactions.
- Coordinated with cleaning teams to ensure service quality and client satisfaction.
- Handled billing inquiries and processed payments for cleaning services accurately.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
NOC Technician
AT&T
Hamilton Square, New Jersey
09.2015 - 03.2020
- Provided technical support for devices and services offered by company.
- Assisted customers in troubleshooting connectivity problems and service disruptions.
- Collaborated with team members to effectively address complex issues
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Maintained thorough understanding of local area and wide area networking and components.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Performed system patches, service packs, hot fixes and new security configurations.
- Analyzed and defined network requirements, optimization and support for 80 projects
Education
Some College (No Degree) -
Darton College
Albany, GASkills
- Data technology and CRM software
- Billing resolution and customer onboarding
- Customer relationship management
- Technical troubleshooting
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Service ticket management
- Call handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
CRM
HMIS
Microsoft Office
Zendesk
Timeline
Customer Support Specialist
Winter's Cleaning Service
02.2021 - 01.2025
NOC Technician
AT&T
09.2015 - 03.2020
Some College (No Degree) -
Darton College