Gina Stefano
Tucson,AZ
Summary
Dynamic customer service professional with experience at Southwest Airlines, excelling in passenger satisfaction and efficient operations. Leveraging exceptional communication and emotional intelligence, I effectively resolve inquiries and enhance experiences. Proven team leader with a detail-oriented approach, committed to fostering a positive environment and ensuring seamless travel experiences.
Professional with experience in airline customer service, prepared to excel in this role. Skilled in handling passenger inquiries, resolving issues, and ensuring smooth operations at airport. Strong focus on team collaboration and achieving results. Reliable, adaptable, and adept at meeting changing needs with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Airline Customer Service Agent
Southwest Airlines, SWA
Tucson , AZ
08.2025 - Current
- Assisted passengers with check-in procedures and baggage handling.
- Provided information on flight schedules, gate changes, and travel policies.
- Resolved customer inquiries and complaints to enhance passenger satisfaction.
- Monitored boarding processes to maintain timely departures.
- Collaborated with team members to ensure efficient boarding processes.
Server Team Lead
Canyon Ranch Health and Wellness Resort
Tucson, AZ
11.2021 - 03.2026
- Supervised daily operations to ensure seamless service delivery and guest satisfaction.
- Trained and mentored new team members on service standards and best practices.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Collaborated with kitchen staff to maintain menu accuracy and timely food delivery.
- Reduced downtime for critical servers by conducting regular maintenance checks and promptly addressing issues.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Utilized effective communication techniques to support server learning and comprehension.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
Sabino High School
Tucson05.2020
Skills
- Customer relations
- Emotional intelligence
- Cultural awareness
- Baggage handling
- Airline policies
- Stress tolerance
- Exceptional communication
- Team leadership
- Detail-oriented
Timeline
Airline Customer Service Agent
Southwest Airlines, SWA
08.2025 - Current
Server Team Lead
Canyon Ranch Health and Wellness Resort
11.2021 - 03.2026
High School Diploma -
Sabino High School