Gina Teafatiller
Kerens
Summary
Detail-oriented automotive professional with extensive experience in Ford warranty administration and dealership service operations. Skilled in processing warranty claims through Ford OWS, reviewing repair orders for accuracy, ensuring compliance with manufacturer guidelines, and supporting efficient service department operations. Recognized for strong organizational skills, attention to detail, and commitment to timely claim submission and reimbursement.
Overview
11
11
years of professional experience
Work History
Service Manager & Warranty Admin
Freefom Ford
Fairfield
11.2023 - Current
- Managed daily operations of service department for customer satisfaction.
- Trained and mentored staff on service protocols and best practices.
- Oversaw scheduling and workflow to ensure timely vehicle servicing.
- Managed daily service operations and ensured customer satisfaction.
- Trained and developed team members on service protocols and best practices.
- Resolved customer complaints effectively to maintain positive relationships.
- Coordinated schedules for staff to ensure adequate coverage during peak hours.
- Maintained accurate records of service transactions and customer feedback.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Processed warranty claims and ensured accurate documentation.
- Maintained records of warranty services and customer communications.
- Reviewed warranty policies to ensure compliance with company standards.
- Analyzed customer feedback to improve warranty service processes.
- Managed electronic filing system for warranty claims and related documents.
- Processed warranty paperwork for accurate documentation, reporting and filing.
Service Lane Manager
Frank Kent Country
Corsicana
11.2015 - 07.2023
- Managed service lane operations for a premier automotive dealership.
- Supervised staff to ensure exceptional customer service and satisfaction.
- Developed training programs to enhance team skills and performance.
- Coordinated workflow between service advisors and technicians for efficiency.
- Implemented scheduling systems to optimize service lane productivity.
- Monitored inventory levels and facilitated timely parts ordering processes.
- Resolved customer inquiries and concerns to maintain positive relations.
Education
American Home Scool
Skills
- Service management
- Warranty processing
- Customer service
- Team leadership
- Workflow optimization
- Inventory management
- Conflict resolution
- Relationship building
- Schedule coordination
- Problem solving
- Attention to detail
- Deadline driven
- Quality assurance
Timeline
Service Manager & Warranty Admin
Freefom Ford
11.2023 - Current
Service Lane Manager
Frank Kent Country
11.2015 - 07.2023
American Home Scool