Open To Work
Gina Willis
Fishers,Indiana
Summary
Results-oriented Education Director with expertise in curriculum development and strategic planning. Enhanced student retention through effective communication and staff training. Implemented assessment tools to improve program effectiveness and student satisfaction while fostering collaborative environments for continuous growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Education Director
Sylvan Learning
Carmel, IN
07.2023 - Current
- Developed and implemented comprehensive education plans to ensure student success.
- Collaborated with educators to enhance instructional strategies and design curriculum aligned with student needs.
- Collaborated with other departments to develop curriculum that meets state standards.
- Implemented assessment tools to measure student progress and program effectiveness.
- Analyzed data from test scores, surveys, and other sources to evaluate program effectiveness.
- Oversaw staff training initiatives to improve teaching effectiveness and performance.
- Collaborated with managers to identify team weaknesses and created attack plans to resolve training gaps.
- Analyzed feedback from students and parents to continuously refine educational offerings for improved satisfaction and engagement.
- Conducted regular meetings with educators to discuss progress of students and identify areas for improvement.
- Coordinated community outreach events to increase awareness and access to educational services and resources.
- Managed budget allocations for educational materials and resources across locations.
- Maintained accurate records of student performance and attendance to ensure compliance with regulations.
- Identified strategies, processes and metrics-that-matter to monitor program effectiveness for demonstrable effect.
Associate Salon Director
Sun Tan City / Buff City Soap
Carmel, IN
06.2010 - 07.2023
- Managed daily operations to optimize salon functionality and enhance client experience.
- Trained and mentored staff on customer service best practices.
- Oversaw inventory management and product ordering to maintain optimal stock levels and support service delivery.
- Developed promotional strategies to enhance service offerings.
- Ensured compliance with health and safety regulations in the salon.
- Fostered a positive work environment through effective communication.
- Compiled monthly reports on performance metrics, analyzing trends in revenue and average ticket size to inform business strategies.
- Conducted weekly meetings with stylists to discuss new products, services, industry trends and client feedback.
Insurance Agent | Trainer | Supervisor
GEICO
Indianapolis, IN
03.2014 - 04.2020
- Two-time Gold Tier Top Sales Agent while managing a large client portfolio.
- Managed client relationships by providing personalized insurance solutions.
- Analyzed policy options to recommend appropriate coverage for clients.
- Educated customers on available insurance products and services, enhancing their understanding and informed decision-making.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Assessed customer risk levels and recommended appropriate coverage options.
- Resolved complex customer concerns and escalations, ensuring high satisfaction levels.
- Conducted regular follow-ups to reinforce client relationships and ensure ongoing satisfaction.
- Supervised and trained new employees through structured onboarding and coaching.
- Assisted in training new agents on company policies and procedures.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Developed training programs for diverse employee skill sets and organizational goals.
- Collaborated with department heads to identify training needs and gaps in skills.
- Evaluated training effectiveness through feedback and assessments from participants.
- Designed instructional materials that support various learning styles and formats.
- Mentored new trainers to ensure consistency in delivery and content quality.
- Conducted regular follow-up sessions to reinforce learned concepts and skills.
- Monitored employee progress during training sessions to ensure understanding of material presented.
- Provided individual coaching sessions for employees who needed additional support with their job duties.
- Educated team members on time and resource management to improve organizational efficiency and control costs.
Education
Bachelor of Science - Elementary Education
Olivet Nazarene University
Bourbonnais05-2009
Skills
- Curriculum development
- Program management
- Strategic planning
- Student retention
- Performance management
- Staff training
- Process improvement
- Team leadership
- Team collaboration
- Cross-functional collaboration
- Problem solving
- Effective communication
Certification
- Professional Educator License
Accomplishments
- Gold Tier Chairman's Sales Agent
- Kappa Delta Pi Inductee
Affiliations
- Volunteer - Big Brother Big Sister's of Central Indiana
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
$52000/yr - $200000/yrTimeline
Education Director
Sylvan Learning
07.2023 - Current
Insurance Agent | Trainer | Supervisor
GEICO
03.2014 - 04.2020
Associate Salon Director
Sun Tan City / Buff City Soap
06.2010 - 07.2023
Bachelor of Science - Elementary Education
Olivet Nazarene University