Gina Yeverino
San Antonio,TX
Summary
Multifaceted Content Moderator with 3 years of experience writing, editing and researching broad range of content. Knowledgeable in online content design, project coordination and configuration management. Recognized for mentoring staff in best practices of writing, grammar and style. Proficient in gaming software and protocol analytics.
Overview
4
4
years of professional experience
Work History
Business Integrity Content Moderator
TaskUs
San Antonio, TX
07.2019 - Current
- Conducted regular content audits to identify gaps and redundancies of content.
- Streamlined functions by developing and implementing processes and task management ticket systems.
- Utilized analytics and site metrics to determine areas of improvement.
- Edited and sourced images and videos using Standard Review Tool and Knowledge Base.
- Used content management system to analyze user engagement and website traffic metrics.
- Managed content distribution to online channels and social media platforms.
Transcription Moderator
TaskUs
San Antonio, TX
07.2019 - 08.2019
- Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
- Created, aligned and optimized computerized instrumentation and testing equipment.
- Wrote authoritative engineering specifications to clear up avoid confusing in field regarding design parameters or functions within protocol.
- Enhanced real-world system operation by standardizing production and field installation processes ion transcribing content.
- Studied digital technology trends and moderated content to explore new ways to engage with digital community and campaign.
Customer Service Representative
One Touch Direct
San Antonio, TX
06.2018 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
BBA - Criminal Justice
University of San Antonio
San Antonio, TX12.2019
Associate of Applied Science - Medical Assistant
Southern Career Institute
San Antonio, TX06.2014
High School Diploma -
Mc Collum High School
San Antonio, TX06.2009
Skills
- Publication Content Planning
- Date and Statistics Verification
- Manuscript Evaluation
- Editorial Policy Making
- Audience and Reader Appeal
- Story and Content Idea Development
- Proof Review and Approval
- Computer Typesetting
- Spelling, Punctuation and Syntax
- Text Writing
- Communications and Media
- Teleconferencing and Videoconferencing
- Business support software proficiency
- Business development strategy
- Business process lifecycle
- Business analytics
Timeline
Business Integrity Content Moderator
TaskUs
07.2019 - Current
Transcription Moderator
TaskUs
07.2019 - 08.2019
Customer Service Representative
One Touch Direct
06.2018 - 07.2019
BBA - Criminal Justice
University of San Antonio
Associate of Applied Science - Medical Assistant
Southern Career Institute
High School Diploma -
Mc Collum High School