Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Yeverino

San Antonio,TX

Summary

Multifaceted Content Moderator with 3 years of experience writing, editing and researching broad range of content. Knowledgeable in online content design, project coordination and configuration management. Recognized for mentoring staff in best practices of writing, grammar and style. Proficient in gaming software and protocol analytics.

Overview

4
4
years of professional experience

Work History

Business Integrity Content Moderator

TaskUs
San Antonio, TX
07.2019 - Current
  • Conducted regular content audits to identify gaps and redundancies of content.
  • Streamlined functions by developing and implementing processes and task management ticket systems.
  • Utilized analytics and site metrics to determine areas of improvement.
  • Edited and sourced images and videos using Standard Review Tool and Knowledge Base.
  • Used content management system to analyze user engagement and website traffic metrics.
  • Managed content distribution to online channels and social media platforms.

Transcription Moderator

TaskUs
San Antonio, TX
07.2019 - 08.2019
  • Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
  • Created, aligned and optimized computerized instrumentation and testing equipment.
  • Wrote authoritative engineering specifications to clear up avoid confusing in field regarding design parameters or functions within protocol.
  • Enhanced real-world system operation by standardizing production and field installation processes ion transcribing content.
  • Studied digital technology trends and moderated content to explore new ways to engage with digital community and campaign.

Customer Service Representative

One Touch Direct
San Antonio, TX
06.2018 - 07.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Recommended products to customers, thoroughly explaining details.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered constant flow of customer calls with minimal wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Education

BBA - Criminal Justice

University of San Antonio
San Antonio, TX
12.2019

Associate of Applied Science - Medical Assistant

Southern Career Institute
San Antonio, TX
06.2014

High School Diploma -

Mc Collum High School
San Antonio, TX
06.2009

Skills

  • Publication Content Planning
  • Date and Statistics Verification
  • Manuscript Evaluation
  • Editorial Policy Making
  • Audience and Reader Appeal
  • Story and Content Idea Development
  • Proof Review and Approval
  • Computer Typesetting
  • Spelling, Punctuation and Syntax
  • Text Writing
  • Communications and Media
  • Teleconferencing and Videoconferencing
  • Business support software proficiency
  • Business development strategy
  • Business process lifecycle
  • Business analytics

Timeline

Business Integrity Content Moderator

TaskUs
07.2019 - Current

Transcription Moderator

TaskUs
07.2019 - 08.2019

Customer Service Representative

One Touch Direct
06.2018 - 07.2019

BBA - Criminal Justice

University of San Antonio

Associate of Applied Science - Medical Assistant

Southern Career Institute

High School Diploma -

Mc Collum High School
Gina Yeverino