Gina Zamudio
Grand Terrace,California
Summary
Accomplished shift manager with a proven track record of exceptional leadership skills and effective shift management. Possessing a clear understanding of the department's goals and the vision of the tribe, consistently representing the organization in a positive and professional manner. Demonstrates a decisive nature that enables effective problem-solving, even in stressful situations. Prioritizes building strong working relationships with all departments to foster a collaborative and productive work environment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Public Safey Interim Director, Casino Operations
Yuhaaviatam of San Manuel Nation
101 Pure Water Ln. Highland, CA
03.2025 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Public Safety Captain, Casino Operations
Yuhaaviatam of San Manuel Nation
101 Pure Water Ln. Highland, CA
09.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Casino Manager on Duty
Yaamava Resort and Casino
777 San Manuel Blvd. Highland, CA
04.2022 - 09.2024
- Fostered a culture of excellent customer service, leading by example and setting clear expectations for staff behavior and performance.
- Promoted a positive work environment by encouraging teamwork, open communication, and ongoing professional development for staff members.
- Increased customer satisfaction through attentive service and quick resolution of concerns.
- Incorporated feedback from guests into improvements for both gaming offerings and overall guest experience at the establishment.
Public Safety Lieutenant, Casino Operations
Yuhaaviatam of San Manuel Nation
101 Pure Water Ln, Highland CA
01.2018 - 01.2022
- Improved operational efficiency by streamlining processes and implementing best practices.
- Collaborated with other departments for seamless execution of initiatives, promoting synergy across the organization.
- Assisted in recruitment efforts to build a strong team of dedicated professionals focused on achieving success together.
- Evaluated staff performance regularly, providing constructive feedback and opportunities for growth.
- Provided support during critical situations or emergencies when needed while maintaining composure under pressure.
- Increased team cohesion with regular communication, fostering a positive work environment.
Public Safety Sergeant, Patrol Operations
Yuhaaviatam of San Manuel Nation
101 Pure Water Ln. Highland, CA
01.2017 - 01.2018
- Directly supervised all Public Safety personnel on shift
- Assigned tasks, evaluated reports and made sound decisions
- Stayed current on policy and procedures and laws in the State of California and Tribal Government
- Maintained a positive and professional attitude
- Fostered a team concept and developed good working relationships
- Provided best in class service to the tribe, their guests, other team members and vendors
Public Safety Officer, Patrol Operations
Yuhaaviatam of San Manuel Nation
101 Pure Water Ln, Highland CA
01.2010 - 01.2017
- Ensured the safety and security of the reservation by deterring illegal activity and enforcing laws, policies procedures established by the State of California and Tribal Government
- Completed investigations and wrote thorough investigative reports
- Responded to emergencies providing first aid or CPR
- Provided safety and security to off-site properties that are tribally owned
- Provided best in class service to the tribe, their guests, team members, and vendors
Training Specialist
Yuhaaviatam of San Manuel Nation
101 Pure Water Ln. Highland, CA
01.2005 - 01.2010
- I assisted in developing training programs for Department of Public Safety and other departments
- Delivered group and individual instruction for classroom training
- Conducted, evaluated, and coordinated comprehensive training and education programs
Public Safety Officer, Bike Patrol
Yuhaaviatam of San Manuel Nation
101 Pure Water Ln. Highland, CA
01.2003 - 01.2005
- Ensured the safety and security of the reservation by deterring illegal activity and enforcing laws, policies procedures established by the State of California and Tribal Government
- Completed investigations and wrote thorough investigative reports
- Responded to emergencies providing first aid or CPR
- Provided safety and security to off-site properties that are tribally owned
- Provided best in class service to the tribe, their guests, team members, and vendors
Public Safety Officer, Casino Operations
Yuhaaviatam of San Manuel Nation
101 Pure Water Ln. Highland, CA
01.1994 - 01.2003
- Ensured the safety and security of the casino by deterring illegal activity and enforcing laws, policies procedures established by the State of California and Tribal Government
- Completed investigations and wrote thorough investigative reports
- Responded to emergencies providing first aid or CPR
- Provided best in class service to the tribe, their guests, team members, and vendors
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Some College (No Degree) - General Education
San Bernardino Valley College
San Bernardino, CAPolice Officer's Standard And Training Certificate -
San Bernardino County Sheriff’s Academy
San Bernardino, CA05.1992
High School Diploma -
Colton High School
Colton, CA06.1987
Skills
- Effective Team Leadership
- Team Leadership
- Emergency Preparedness
- Expert in Conflict Resolution
- Relationship Management
- Efficiency Improvement Management
- Skilled in Microsoft Office Applications
- Incident Documentation
Certification
- Lean Six Sigma Yellow Belt, Yaamava Resort and Casino- 2 months
- Lean Six Sigma Green Belt, Yaamava Resort and Casino - 2 months
- Tribal Administration Certification Program I & II , Yaamava Resort and Casino - 1 year 6 months
Engagement
I am a member of Global Gaming Women and recognized as a woman in leadership. I have participated in numerous team member events. I have attended several Next Level Speakers provided by Yaamava executives. I am part of Mission Vision and Values Task Force, Innovation and Technologies Task Force and Team Member Next Level Ideas Task Force. I have volunteered for several off-site events representing the tribe.
Timeline
Public Safey Interim Director, Casino Operations
Yuhaaviatam of San Manuel Nation
03.2025 - Current
Public Safety Captain, Casino Operations
Yuhaaviatam of San Manuel Nation
09.2024 - Current
Casino Manager on Duty
Yaamava Resort and Casino
04.2022 - 09.2024
Public Safety Lieutenant, Casino Operations
Yuhaaviatam of San Manuel Nation
01.2018 - 01.2022
Public Safety Sergeant, Patrol Operations
Yuhaaviatam of San Manuel Nation
01.2017 - 01.2018
Public Safety Officer, Patrol Operations
Yuhaaviatam of San Manuel Nation
01.2010 - 01.2017
Training Specialist
Yuhaaviatam of San Manuel Nation
01.2005 - 01.2010
Public Safety Officer, Bike Patrol
Yuhaaviatam of San Manuel Nation
01.2003 - 01.2005
Public Safety Officer, Casino Operations
Yuhaaviatam of San Manuel Nation
01.1994 - 01.2003
Some College (No Degree) - General Education
San Bernardino Valley College
Police Officer's Standard And Training Certificate -
San Bernardino County Sheriff’s Academy
High School Diploma -
Colton High School