Gina Angelique McLiechey

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call.

Responsible for strengthening communication and interacting with customers and the community by assisting customers with locating the right buses/train routes during train line construction,answering customer inquiries, and promoting the use of DASH transit during METRO shut-down.

• Assisted elderly and disabled passengers entering and exiting shuttle.
• Input data into computer programs.
• Displayed friendly, outgoing and energetic behavior to create warm, professional atmosphere for transit riders.

• Worked with teachers to design lesson plans and coordinate activities for classes.
• Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
• Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
• Worked with teacher and administrators to enforce school policies and procedures.