GINA TOBIN
Charlotte,NC
Overview
31
31
years of professional experience
Work History
Mortgage Loan Officer
Revolution Mortgage
Charlotte, NC
07.2023 - 12.2023
- Effectively managed the entire lifecycle of mortgage loans from origination to closing.
- Assisted loan applicants in achieving complete and accurate loan application and documentation.
- Established and upheld solid clientele rapport, contributing to expanded business prospects.
Mortgage Loan Officer
Newrez
Charlotte, NC
05.2021 - 09.2022
- Achieved loan origination targets by promptly responding to company-provided leads via phone derived from sources like internet, direct mail campaigns, referrals, and special marketing campaigns.
- Ensure consumer satisfaction through proactive engagement, needs assessment, and offering tailored recommendations.
- Obtained all required documents to close loans promptly, such as credit reports, income verification, and appraisals.
Membership Experience Lead
YMCA of Greater Charlotte
Cornelius, NC
09.2018 - 08.2020
- Implemented strategies to boost customer loyalty and satisfaction through a membership retention initiative.
- Oversaw all aspects of membership services such as processing memberships, record-keeping, and addressing customer inquiries.
- Ensured member satisfaction through the development and maintenance of strong relationships.
American Heart Association C.P.R./First Aid Instructor
YMCA of Greater Charlotte
Charlotte, NC
03.2012 - 12.2019
- Instructed and guided individuals on proper CPR practices, involving chest compressions and rescue breathing.
- Reviewed policies and procedures for first aid training programs to ensure compliance with state regulations.
Active Older Adult Coordinator/Chair Yoga Instructor
YMCA of Greater Charlotte
Charlotte, NC
09.2016 - 08.2018
- Coordinated schedules for upcoming events, meetings, and deadlines.
- Ensured timely and cost-effective project delivery by coordinating with various departments.
- Served as an instructor for chair yoga twice a week.
Member Service Representative
YMCA of Greater Charlotte
Charlotte, NC
08.2009 - 08.2018
- Followed all relevant policies, procedures, and regulations of the YMCA.
- Managed cash handling responsibilities, including processing payments for membership fees, sports activities, preschool tuition, and other essential transactions.
Swim Team Coach
YMCA Of Greater Charlotte
Charlotte, NC
04.2009 - 12.2011
- Created drills and exercises to improve swimmers' technique, speed, strength, and endurance.
- Motivated swimmers with positive reinforcement to help them reach their goals.
Preschool Instructor
St. Thomas Aquinas Catholic Church
Charlotte , NC
10.2008 - 05.2011
- Instructed children on basic skills such as counting, colors, shapes, alphabet recognition and problem solving.
- Ensured classrooms were clean, organized and stocked with necessary supplies.
Athletic Center Lead
Shawnee State University
Portsmouth, OH
09.1992 - 12.2000
- I efficiently oversaw the budget management of student employees and incurred expenses for the front desk, fitness room, and swimming pool.
- Ensured proper chemical balance of swimming pools in adherence to OSHA guidelines.
- Organized daily work schedules for a team of 30 student employees.
- Worked closely with the Senior Citizen Program to establish strong community connections.
Fitness Adjunct Instructor
Shawnee State University
Portsmouth, OH
09.1992 - 12.2000
- Taught various fitness classes including Racquetball, Water Aerobics, Kickboxing, and Swimming.
Education
Master of Business Administration -
The University of Findlay
Findlay, OhioBachelor of Arts in Sports Management -
Shawnee State University
Portsmouth, OhioBachelor of Science in Social Science -
Shawnee State University
Portsmouth, OhioSkills
- Financial Analysis
- Relationship selling
- Payment Collection
- Sales Forecasting
- Credit evaluation
- Goal-Oriented
- Academic instruction
- Student Evaluation
- Continuous professional development
- Curriculum planning and implementation
- Diverse student populations
License
- Nationwide Multistate Licensing System, NMLS # 1537351, FL, GA, NC, SC
- North Carolina Secretary of State, Notary Public, 10/2028
References
Upon request
Timeline
Mortgage Loan Officer
Revolution Mortgage
07.2023 - 12.2023
Mortgage Loan Officer
Newrez
05.2021 - 09.2022
Membership Experience Lead
YMCA of Greater Charlotte
09.2018 - 08.2020
Active Older Adult Coordinator/Chair Yoga Instructor
YMCA of Greater Charlotte
09.2016 - 08.2018
American Heart Association C.P.R./First Aid Instructor
YMCA of Greater Charlotte
03.2012 - 12.2019
Member Service Representative
YMCA of Greater Charlotte
08.2009 - 08.2018
Swim Team Coach
YMCA Of Greater Charlotte
04.2009 - 12.2011
Preschool Instructor
St. Thomas Aquinas Catholic Church
10.2008 - 05.2011
Athletic Center Lead
Shawnee State University
09.1992 - 12.2000
Fitness Adjunct Instructor
Shawnee State University
09.1992 - 12.2000
Master of Business Administration -
The University of Findlay
Bachelor of Arts in Sports Management -
Shawnee State University
Bachelor of Science in Social Science -
Shawnee State University
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