Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ginalyn Toliao

Sanford

Summary

Skilled in providing outstanding guest services with background as Cashier. Familiarity with cash handling, transaction processing and customer service in fast-paced environments. Strong communication skills coupled with ability to resolve guest issues promptly and professionally emphasized. Notable for enhancing guest satisfaction levels in previous roles through proactive approach to service delivery.

Service-focused Lead Guest Service Agent known for exceptional ability to manage tasks efficiently and productively. Skilled in customer service management, conflict resolution, and time management, ensuring smooth operation of guest services. Excel in communication, teamwork, and adaptability, contributing positively to team dynamics and customer satisfaction.

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Guest Services

Kennebunkport Resort Collection
Kennebunkport
01.2023 - Current
  • Reviewing reports from today and next day
  • Ensuring guest satisfaction and help what they need through out their stay
  • Accommodating guest with their stay
  • Learning with all the information of 5 properties in-town
  • Answering guest concerns and recommending activities around the area
  • Helping others, during the busiest season.
  • Always lending a hand if someone in need.
  • Setting up breakfast
  • Entertain guest
  • Multi-tasker
  • Answering calls and take reservations

Server

Cape Porpoise Lobster House
Kennebunkport
06.2025 - 07.2025
  • Casher
  • Taking orders
  • Recommending foods for the guest
  • Serving
  • Busser
  • Opening and closing
  • Answering calls

Personal Shopper

Walmart
Kennebunkport
09.2022 - 01.2023
  • Assisting and answering customer questions inside the store
  • Picking up online orders
  • Dispensing orders
  • Wrapping a package
  • Work fast on picking up orders

Education

Bachelor of Science - Hospitality Management

Palompon Institute of Technology
Palompon, Leyte
08.2019 - 07.2022

Skills

  • Reservation management
  • Guest satisfaction
  • Menu knowledge
  • Customer relationship management
  • Reservation systems
  • Complaint resolution
  • Time management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Guest services expertise
  • VIP guest services
  • Destination services
  • Greeting and escorting guests
  • Guest experiences
  • Dining Services
  • Greeting guests
  • Guest amenities
  • Services support
  • Guest safety expertise

Languages

English
Professional

Timeline

Server

Cape Porpoise Lobster House
06.2025 - 07.2025

Guest Services

Kennebunkport Resort Collection
01.2023 - Current

Personal Shopper

Walmart
09.2022 - 01.2023

Bachelor of Science - Hospitality Management

Palompon Institute of Technology
08.2019 - 07.2022
Ginalyn Toliao