JACKIE DAUGHERTY
Las Cruces
Summary
Dynamic professional excelling in guest relations and conflict resolution. Proven track record in enhancing satisfaction through exceptional service and attention to detail. Customer-focused professional skilled in guest services, reservation management, and issue resolution to ensure positive experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication.
Overview
10
10
years of professional experience
Work History
Guest Services
Canyon Ranch Wellness Resort
Tucson
11.2023 - Current
- Greet incoming, current and departing guests
- Check-in guests by going over policies, signing registration cards, taking payments, and making keys
- Giving tours of the property
- Ensuring the guests have everything they need and want by going above and beyond to ensure their happiness
- Dealing with any issues that arise and coming to a conclusion that makes all involved satisfied
- Checklist opening or closing duties
- Processing guest bills to make sure they are all correct
- Reservations for dinner and booking services
- Communicating with the Bellmen, Management and other Departments to ensure that everything runs efficiently
- Performing outstanding customer service so that the guests feel loved and will want to keep coming back
Front Desk Clerk
Hot Springs Physical Therapy
06.2022 - 09.2023
- Schedule appointments & managing therapists' schedules
- Take cancellations & referrals
- Scanning data into the computer
- Customer service phone calls
Office Manager
State Farm
02.2015 - 07.2021
- Managed a State Farm Agency with multiple full-time employees
- Resolve customer service complaints in a calm & professional manner
- Responsible for ensuring accuracy of deposits & daily cash received
- Insurance producer selling home & auto insurance
Alternate Municipal Judge
Elephant Butte
06.2019 - 08.2020
- City Code Violations
- Traffic Violations
- Experience in Court Process
- Justice of the Peace
Education
DABCC - Strategic Thinking
ENMU
01.1998
Skills
- Supervisor
- Guest relations
- Reservation management
- Billing accuracy
- Conflict resolution
- Property tours
- Appointment scheduling
- Customer communication
- Data entry
- Process improvement
- Customer service
- Detail orientation
- Problem solving
- Interpersonal skills
- Guest services management
- Luxury guest services expertise
- Guest services oversight
- Guest services expertise
- Guest services
- Guest services assistance
- VIP guest services
- Guest services agent training
- Data Entry
- Problem Solving
- Communication
- Training/Mentoring
- Wellness services
- Coordinate services
- Protective services
- Tour services
- Social services referrals
Timeline
Guest Services
Canyon Ranch Wellness Resort
11.2023 - Current
Front Desk Clerk
Hot Springs Physical Therapy
06.2022 - 09.2023
Alternate Municipal Judge
Elephant Butte
06.2019 - 08.2020
Office Manager
State Farm
02.2015 - 07.2021
DABCC - Strategic Thinking
ENMU
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