Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Rivera

Palmetto Bay

Summary

Experienced customer service professional with over 10 years in the industry. Looking for a customer service-oriented role that allows me to leverage my skills in leadership, punctuality, and customer satisfaction. Enthusiastic team player with experience as a shift leader, dedicated to creating a positive, welcoming environment for both customers and colleagues.


Overview

11
11
years of professional experience

Work History

Bartender

Space Park / Factory Town
03.2020 - Current
  • Learned proper cocktail preparation techniques and drink recipes.
  • Assisted in maintaining cleanliness and organization of bar area.
  • Supported team during peak hours by efficiently serving customers.
  • Gained knowledge of beverage inventory management practices.
  • work in a fast-paced club style environment.
  • ensuring great customer service and guest experiences.
  • leading the team making sure everyone is working at a good pase and giving great customer service/

Bartender

Suviche Hospitality Group
03.2020 - Current
  • Deliver an unforgettable dining experience by making delicious drinks and ensuring customer satisfaction.
  • Manage inventory, maintain cleanliness, and provide a cordial and welcoming atmosphere.
  • Engage with customers, ensuring their needs are met promptly and with enthusiasm
  • Adapted quickly to various tasks in a fast-paced environment.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender Supervisor/Head Bartender

Brus Room
06.2014 - 11.2019
  • Coordinated staff schedules to optimize workflow during peak business hours.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Supervised shifts, ensuring employees have the necessary resources and support to succeed.
  • Managed the guest experience, guaranteeing that all customers received excellent service.
  • Conducted inventory, maintained cleanliness, and helped meet company goals.

Education

High School Diploma -

Homestead Senior Highschool
Miami, FL

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Responsible alcohol service
  • Payment processing ( toast, microsoft,aloha computer knowledge)
  • Menu memorization
  • Aloha POS
  • Mixology
  • Able to stand extensive hours
  • Maintaining a clean bar
  • Hospitality and guest service
  • Teamwork and professionalism

Timeline

Bartender

Space Park / Factory Town
03.2020 - Current

Bartender

Suviche Hospitality Group
03.2020 - Current

Bartender Supervisor/Head Bartender

Brus Room
06.2014 - 11.2019

High School Diploma -

Homestead Senior Highschool

Similar Profiles

CREATE PROFILE