Ginelle Walker
West Yarmouth,MA
Summary
Compassionate caregiver experienced in providing exceptional care to elderly residents in Recreation. Highly skilled in organizing and leading engaging activities to improve their physical and mental well-being. Excellent at establishing rapport with patients and their families, fostering a comfortable and supportive environment. Demonstrated ability to multitask and prioritize effectively, with meticulous attention to detail. Committed to continuous personal and professional growth, actively pursuing opportunities to expand knowledge and skills in the healthcare field.
Overview
6
6
years of professional experience
Work History
Receptionist
Cape Regency
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Front Desk Supervisor
Aiden by Best Western @ Cape Point
01.2024 - 07.2024
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Food & Beverage Ambassador Bakery
SEAWORLD
12.2022 - 12.2023
- Interprets baking instructions and makes sure baked goods adhere to company requirements
- Bakes items for a variety of establishments within the park
- Maintain cleanliness and organization in the baking environment
- Follows safety procedures when operating baking equipment
Administrative Assistant
Montego Bay Community College
02.2020 - 12.2022
- Provides excellent customer service as one of the first point of contact for customers
- Operates the telephone switchboard, make and receives calls and dispatches calls and messages in a professional and timely manner
- Respond to queries from external customers, staff and students, escalating matters where required to ensure effective resolution of complaints or queries
Advisor II- Blended Support
Concentrix
09.2021 - 09.2022
- Receiving inbound contacts
- Providing Technical Support to Customers
- Initiating Sales
- Sending Emails
Benefit Administrator
Conduent BPO Solutions
08.2019 - 11.2019
- Ensuring employees know what benefits the company offers
- Assisting employees with the enrollment process for savings and insurance schemes
- Answering any questions employees have about their benefits
- Communicating with insurance and savings providers to resolve issues
Front Desk Receptionist
The Sov Resort
07.2018 - 08.2019
- Greeting guests in a warm and friendly manner
- Registering guests and manages the rooming chart
- Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up
- Answering to email and calls in a professional manner
Education
Certifcate - Certified Nursing Assistant
B. Sullivan Nursing Training Assistant School
Hyannis, MA08.2024
Associate of Science - Health & Wellness Tourism
Montego Bay Community College
Montego Bay , Jamaica 06.2022
NCTVET – BUSINESS Administration - SECRETARIAL Science
Montego Bay Community College
06.2022
CSEC CAPE Diploma - MANAGEMENT OF BUSINESS UNITS 1, ENTREPRENEURSHIP UNIT 1, MANAGEMENT OF BUSINESS UNIT 2, ENTREPRENEURSHIP UNIT 2, TOURISM UNIT 1, TOURISM UNIT 2
Little London High School
06.2018
CSEC Diploma - English Language, Human and Social BiOLOGY, Principle of Business, Edpm, Office Administration, Social studies
BUFF BAY HIGH SCHOOL
06.2016
Skills
- Excellent Communication Skills
- Quality Customer Service
- Conversational Spanish
- Proficient with Microsoft Office
- Organization skills
- Time Management
- Patient Care
- Collecting vital signs
- Bathing Assistance
- Direct Patient Care
- Reliable team player
- HIPAA Compliance
Websites
Socialdevelopment
Young Jamaica, Public Relations Officer
Awards
- Diploma Certificate of Graduation Buff Bay High School
- Principals Honour Roll Montego Bay Community College
- Deans List Awards Montego Bay Community College
Timeline
Front Desk Supervisor
Aiden by Best Western @ Cape Point
01.2024 - 07.2024
Receptionist
Cape Regency
12.2023 - Current
Food & Beverage Ambassador Bakery
SEAWORLD
12.2022 - 12.2023
Advisor II- Blended Support
Concentrix
09.2021 - 09.2022
Administrative Assistant
Montego Bay Community College
02.2020 - 12.2022
Benefit Administrator
Conduent BPO Solutions
08.2019 - 11.2019
Front Desk Receptionist
The Sov Resort
07.2018 - 08.2019
Certifcate - Certified Nursing Assistant
B. Sullivan Nursing Training Assistant School
Associate of Science - Health & Wellness Tourism
Montego Bay Community College
NCTVET – BUSINESS Administration - SECRETARIAL Science
Montego Bay Community College
CSEC CAPE Diploma - MANAGEMENT OF BUSINESS UNITS 1, ENTREPRENEURSHIP UNIT 1, MANAGEMENT OF BUSINESS UNIT 2, ENTREPRENEURSHIP UNIT 2, TOURISM UNIT 1, TOURISM UNIT 2
Little London High School
CSEC Diploma - English Language, Human and Social BiOLOGY, Principle of Business, Edpm, Office Administration, Social studies
BUFF BAY HIGH SCHOOL
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