DEBORAH L. MORRIS
Riverside,CA
Summary
10 plus Years experience as a Receptionist/Lead Concierge
I feel grateful that I have the opportunity to make a difference in the way a client might view the clinic/hospital
Overview
15
15
years of professional experience
Work History
Receptionist
Riverside Animal Hospital
Riverside, CA
09.2019 - Current
- Maintained an organized work area
- Processed customer payments using cash point-of-sale terminals, care credit and Scratch pay. Balancing all transactions
- Greeted clients and provided them with my full attention making sure questions were answered and updates on time were provided
- Fill up on pets aftercare and well-being
- Assisted doctor with domestic and international health certificates
- Handled extremely busy phone lines
- Working closely with doctors and techs providing them with any messages or client concerns
- Entering notes payments, RX refills, as well as vaccine updates into Cornerstone
Lead Concierge
Vintage Senior Living
Laguna Woods, CA
03.2010 - 10.2016
- Trained concierge staff in proper etiquette for answering phones, greeting guests and knowledge of transferring calls to proper department or manager
- Oversaw Concierge and front desk including creating master advertisements, memos, and manuals
- Arranged Dr
- Appointments and transportation for residents as well as accompanied residents, when needed
- Kept emergency files, evacuation procedures and resident roster current
- Problem solved questions and concerns from residents, family members, vendors, and management team
- Assisted all staff where needed
- Followed up with any complaints, questions or tasks in a timely manner, making sure residents and families were given the excellent customer service they deserve
Skills
- Computer Literate Avimark and Cornerstone
- Positive Team Player
- Self-Motivated
- Supportive to team members
- Ability to Set Effective Priorities
- Excellent Customer Service Skills
- Punctual
- Highly Reliable
- Excellent Interpersonal Skills
- Excellent Communication Skills
- Knowledge of Veterinary terminology
- Safety Knowledge
- Resourceful
- Ability to stay cam in an emergency
- Professional Phone Presence
- Can Effectively Memorize and Implement Company Policies
- Detail Oriented
Timeline
Receptionist
Riverside Animal Hospital
09.2019 - Current
Lead Concierge
Vintage Senior Living
03.2010 - 10.2016