Professional Patient Navigator with 18 years of experience working with diverse people of all backgrounds. Committed to long-term patient support and comprehensive education. Successful at patient advocacy and breaking through barriers with clients.
Hi, I’m
Ginene Simmons Griffin
Newark,NJ
Summary
Overview
16
years of professional experience
1
Certification
Work History
Garden State Science and Technology Institute Jersey City, NJ
Medical Assistant Instructor
11.2023 - Current
Job overview
- Develop and implement lesson plans to teach medical assistant students the fundamentals of patient care.
- Create a safe learning environment for medical assistants to practice clinical skills in a simulated setting.
- Assess student performance through written tests, practical exams, and hands-on demonstrations.
- Provide individual instruction on topics such as anatomy, physiology, pharmacology, medical terminology, and laboratory procedures.
- Conduct lectures on health care related topics including ethics and legal issues.
- Evaluate student progress by assessing knowledge of course material and providing feedback on assignments.
- Demonstrate proper techniques for taking vital signs, performing venipuncture, administering injections, and collecting specimens.
- Instruct students in the use of computerized diagnostic equipment and software applications relevant to the field of medicine.
- Maintain accurate records of attendance and grades for each student enrolled in the program.
- Schedule regular review sessions to ensure that all students understand course material prior to examinations.
- Advise medical assistant students on career paths within the field of medicine based on individual interests and goals.
- Monitor compliance with safety protocols when working with hazardous materials or conducting lab experiments.
- Enforce classroom policies regarding dress code, punctuality, cell phone usage.
- Participate in faculty meetings where new curriculum was discussed and evaluated.
- Maintain student engagement and program retention by offering quality education and support for unique needs.
- Initiate new learning methods to ensure total student comprehension while maximizing learning time.
Eden HealthNew York, NY
Senior Medical Assistant
03.2021 - 04.2024
Job overview
- Provided assistance to physicians during examinations, treatments and minor surgeries.
- Reviewed patient records to ensure accuracy of data entered into the electronic health record.
- Conducted laboratory tests such as blood draws and urine collections.
- Assisted in ordering supplies, and maintaining equipment inventory.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Ensured that all clinical areas were adequately stocked with necessary supplies.
- Communicated effectively with patients to ensure their understanding of instructions given by the physician or other healthcare personnel.
- Provided guidance to providers regarding the prior authorization process.
- Processed appeals in a timely manner as per policy guidelines.
- Collaborated with internal staff members to resolve discrepancies or issues related to prior authorizations.
- Assisted with developing policies and procedures related to prior authorizations.
- Conducted quality assurance audits of prior authorization processes according to established standards.
- Identified areas where improvements can be made within the department by analyzing trends in denials and approvals.
- Analyzed utilization data reports for utilization management purposes.
- Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
- Collaborated with other departments to ensure consistency in safety policies across the organization.
- Conducted workplace inspections to ensure OSHA standards were met.
- Investigated incidents and accidents, identified root causes and developed appropriate corrective actions.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
American InstituteClifton, NJ
Medical Assistant Instructor
09.2022 - 11.2023
Job overview
- Upheld patient safety standards by supervising students during medication administration.
- Managed daily operations by delivering laboratory instruction, curriculum implementation, student advisement and continuous improvement of industry best practices.
- Passed out syllabi and informed students of course standards and learning objectives.
- Initiated new learning methods to ensure total student comprehension while maximizing learning time.
- Held clinical simulation projects and provided each student with individual feedback.
- Delivered education in line with governmental, accreditation and institutional policies and procedures.
- Encouraged independent learning among medical assistant students by assigning research projects related to their studies.
The Door - A Center of AlternativesNew York, NY
Senior Phlebotomist
10.2018 - 03.2021
Job overview
- Maintained accurate records of patient data, specimens collected and test results.
- Ensured safety regulations were followed while collecting samples.
- Assisted in training new phlebotomy staff members on proper procedures for specimen collection, labeling and transport.
- Prepared and labeled specimens accurately prior to analysis or transfer to other laboratories.
- Identified problems that may affect the quality of specimens collected or processed.
- Contributed to the development of policies and procedures related to the efficient operation of the laboratory department.
- Monitored inventory levels for supplies necessary for successful completion of daily tasks.
- Evaluated equipment performance regularly and reported any maintenance needs promptly.
- Performed routine maintenance on laboratory equipment as required.
- Analyzed results for accuracy before releasing them into the system.
- Supported lab staff with administrative duties such as filing paperwork, ordering supplies.
- Counseled patients on pre-test instructions, post-test results, follow up care.
- Provided technical support to physicians and nurses on matters relating to specimen collection processes.
- Prepared and packaged specimens for courier transport.
Mount SinaiNew York, NY
Medical Assistant
10.2015 - 03.2018
Job overview
- Operated electrocardiogram (EKG) to administer diagnostic tests.
- Contacted medical facilities to schedule patients for admission.
- Changed dressings on wounds to prevent infection and check for healing.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Processed orders for medical supplies and lab equipment.
- Supported administrative staff by processing payments.
- Assisted back office patient processes to reduce office wait times.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Prepared treatment rooms for patient examinations.
- Conducted patient interviews to gathering history, vital signs and information about current medical issues.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Incorporated outside records into charts and EHR.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Hematology-oncology AssociatesEdison, NJ
Medical Office Manager
08.2008 - 12.2013
Job overview
- Developed and implemented a new filing system for medical records, resulting in improved patient care.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Trained new staff on office procedures, software programs and customer service protocols.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
- Prepared weekly reports summarizing financial performance metrics, such as revenue collections, accounts receivable balances.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Participated in budgeting activities for the practice by analyzing cost trends over time.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Recruited qualified candidates for open positions within the practice when necessary.
- Implemented an electronic health record system that streamlined workflow across departments.
- Collaborated with marketing team on campaigns designed to increase awareness of the practice among potential patients.
- Managed staff scheduling and set patient scheduling policy.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Pitched in to help with office tasks during busy periods and staff absences.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
Education
Westchester Community CollegeValhalla, NY
Associate of Science from Health Sciences
06-2021
University Overview
National Career InstituteEast Orange, NJ
Certifications from Medical Assistant/ Phlebotomy/EKG
05-2007
University Overview
Rutgers, The State University of New JerseyNewark, NJ
Bachelor of Science from Pharmacology
University Overview
Skills
- Diagnostic Testing
- Clinical Instruction
- Teaching strategies
- First-aid and CPR
- Specimen Collection
- HIPAA Compliance
- Immunization Administration
- Performance Assessment
- Student Engagement
- Electronic Charting
- Clinical Supervision
- Decision-Making
- Problem-solving aptitude
- Curriculum Development
- Professionalism
- Attention to Detail
- Time Management
- Effective Communication
- Medical Terminology
- Hands-on clinical instruction
- Teamwork and Collaboration
Accomplishments
Accomplishments
- Phi Theta Kappa Honor Society
Languages
English
Full Professional
Certification
- Respiratory FIT test Instructor
- Certified Adult Learners Instructor
- Certified Phlebotomy Technician
- Certified Medical Assistant
References
References
References available upon request.Timeline
Medical Assistant Instructor
Garden State Science and Technology Institute
11.2023 - Current
Medical Assistant Instructor
American Institute
09.2022 - 11.2023
Senior Medical Assistant
Eden Health
03.2021 - 04.2024
Senior Phlebotomist
The Door - A Center of Alternatives
10.2018 - 03.2021
Medical Assistant
Mount Sinai
10.2015 - 03.2018
Medical Office Manager
Hematology-oncology Associates
08.2008 - 12.2013
- Respiratory FIT test Instructor
- Certified Adult Learners Instructor
- Certified Phlebotomy Technician
- Certified Medical Assistant
Westchester Community College
Associate of Science from Health Sciences
National Career Institute
Certifications from Medical Assistant/ Phlebotomy/EKG
Rutgers, The State University of New Jersey
Bachelor of Science from Pharmacology
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