Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Awards
Timeline
Generic

Gineska Escalante

Fort Myers

Summary

Highly-motivated employee who is fully bilingual(Spanish/English/Learning Korean)with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Very goal oriented and committed to providing exceptional, above and beyond work and service wherever I go. Love people and have great people skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Design and Custom Painting

Self Employed
04.2015 - Current
  • Collaborated with clients to develop custom artwork that met their needs
  • Managed social media accounts for the studio by creating content and responding to inquiries from customers
  • Instructed classes on drawing basics such as shading techniques and color theory
  • Maintained inventory of art supplies such as canvases, frames, brushes, paper
  • Provided guidance and technical assistance to other artists when needed
  • Developed new concepts for paintings or sculptures based on client requests
  • Utilized various painting styles such as realism, abstract expressionism, impressionism
  • Researched artistic trends and techniques to stay up-to-date with industry standards
  • Prepped areas and set up supplies prior to beginning artistic sessions
  • Addressed client concerns and worked together to achieve mutually beneficial outcomes
  • Analyzed trends in the art world to stay current and relevant in artistic expressions
  • Created detailed sketches and plans as a foundation for final artworks

Insurance Agent

Tranzact Insurance Solutions
08.2024 - 12.2024
  • Earned my State Health insurance License through Tranzact Insurance Solutions LLC program.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Enrolled clients in policies that would bring about better health coverage, provide more benefits and lower their costs.
  • Handled inbound and outbound calls in order to do enrollments and answer inquiries.


Receptionist and Customer Service

Dorian Bryz
06.2019 - 05.2024
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures
  • Coordinated with vendors for repairs and maintenance of office equipment
  • Greeted visitors and provided them with assistance
  • Assisted with special projects assigned by management when required
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
  • Maintained an organized filing system of confidential client information in accordance with company policy
  • Scheduled appointments for clients, customers, and other visitors
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies
  • Organized travel arrangements for staff members including flights, hotels, car rentals
  • Updated daily log book with information about visitors entering the premises
  • Maintained a neat reception area by organizing materials and tidying up furniture
  • Provided excellent customer service at all times while interacting with both internal and external customers
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary
  • Served visitors by greeting, welcoming and directing to appropriate personnel

Professional Cleaner

Maid2 Order Cleaning Service
01.2019 - 06.2021
  • Swept, mopped, and vacuumed floors of all types in industrial and residential settings
  • Followed established health guidelines while handling hazardous materials like bleach or ammonia-based cleaners
  • Polished hard surface floors using a buffing machine or an auto scrubber as necessary
  • Inspected areas after completion to ensure they met standards of cleanliness set forth by the company
  • Maintained a clean work environment at all times by sweeping, dusting, mopping the work area regularly
  • Monitored inventory levels of supplies required for daily operations
  • Performed routine maintenance tasks such as replacing air filters in HVAC systems
  • Emptied trash cans and ensured recycling bins were separated properly
  • Changed linens on beds when requested by client or hotel staff
  • Ensured that all safety protocols were followed while operating machinery like buffers or vacuums
  • Reduced cleaning time significantly while maintaining company quality standards
  • Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions
  • Emptied wastebaskets to transport trash and waste to proper disposal areas
  • Sanitized frequented areas and equipment using approved supplies
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area
  • Collected trash from floors within hallways, bathrooms and work areas
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges

Custom Painter, Embellisher and Designer

We Design USA
03.2017 - 12.2019
  • Developed custom color palettes for clients using a variety of paints and stains
  • Mixed paint to desired color specifications and applied it with brushes, rollers or spray guns
  • Performed series of surface preparation techniques to maximize paint durability
  • Mixed and applied paints, varnishes and sealants to promote lasting finish
  • Recommended blending, harmonizing and contrasting color options to customers
  • Worked with cross-functional teams to achieve goals
  • Contributed innovative ideas and solutions to enhance team performance and outcomes
  • Operated a variety of machinery and tools safely and efficiently
  • Identified needs of customers promptly and efficiently
  • Managed multiple projects simultaneously while adhering to deadlines
  • Prepared detailed cost estimates based on labor costs, material costs, shipping expenses
  • Coordinated photo shoots of finished products for catalogs and websites
  • Developed sketches of garments and accessories, selecting fabrics, colors and trims

Embellisher

Dore Designs
03.2016 - 03.2018
  • Managed multiple projects simultaneously while adhering to deadlines
  • Developed sketches of garments and accessories, selecting fabrics, colors and trims
  • Organized fabric swatches, patterns, trim samples and color palettes in preparation for presentations
  • Collaborated with photographers and stylists to showcase brands and merchandising standards
  • Managed design process of new accessories to fit with clothing line
  • Directed and coordinated team involved in drawing and constructing examples of finished products
  • Developed mockups or product samples using digital or manual design equipment
  • Examined product samples, adjusting designs to achieve desired results
  • Created new fabric and finish, print and pattern and trim and expression standards for multiple brands

Photographer/Cashier/Artisan

Naples Zoo at Caribbean Gardens
06.2014 - 06.2017
  • Ensure safety of people involved in photo sessions by following all applicable laws and regulations
  • Provide direction to models and subjects throughout photoshoots while capturing natural expressions
  • Consult with clients to understand their needs and preferences for a photo shoot
  • Develop film, print photos, and make digital copies of existing photos
  • Uploaded digital images for editing, archiving and electronic transmission
  • Greeted customers and answered any questions they had about the store's products and services
  • Assisted customers over the phone regarding store operations, product information and order placement
  • Performed other duties as assigned by management
  • Stocked shelves with merchandise when needed
  • Ensured compliance with all safety regulations within the store environment
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
  • Answered customer inquiries regarding store policies and procedures
  • Issued receipts, refunds, credits or change due to customers
  • Resolved customer complaints professionally in accordance with company policy
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks
  • Answered customer questions and provided store information
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct
  • Worked closely with front-end staff to assist customers
  • Learned roles of other departments to provide coverage and keep store operational
  • Identified needs of customers promptly and efficiently
  • Ensured that all products used were safe and non-toxic
  • Adhered strictly to safety protocols while working with customers
  • Educated customers on proper hygiene practices related to face painting activities
  • Kept updated records of all services provided for clients
  • Inspected materials for defects or damage before use
  • Demonstrated various face painting techniques to customers
  • Provided excellent customer service in responding to inquiries about services offered
  • Maintained cleanliness of work area during and after each event
  • Researched new trends in face painting design ideas regularly

Barista

Charlottas Cafe
02.2010 - 08.2015
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions
  • Followed safety procedures while operating machinery such as grinders and espresso machines
  • Operated cash registers to process customer payments
  • Placed orders with suppliers for delivery of products required for daily operations
  • Provided excellent customer service by responding to inquiries quickly and professionally
  • Adhered to health department regulations concerning sanitation standards
  • Trained new baristas on company policies and procedures regarding food handling safety standards
  • Labeled containers of milk for use in coffee drinks according to expiration dates
  • Stocked shelves with ingredients needed to make coffee drinks
  • Monitored inventory levels of supplies and restocked when necessary
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
  • Stocked customer service stations with paper products or beverage preparation items
  • Memorized recipes for specialty coffee beverages and seasonal offerings
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours
  • Implemented feedback from customers to improve service quality and menu offerings
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items
  • Managed cash register and processed transactions with accuracy and integrity
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries

Barista

The Grind Coffee House
04.2010 - 03.2012
  • Placed orders with suppliers for delivery of products required for daily operations
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions
  • Followed safety procedures while operating machinery such as grinders and espresso machines
  • Operated cash registers to process customer payments
  • Adhered to health department regulations concerning sanitation standards
  • Greeted customers and took orders for coffee drinks, food items, and other beverages
  • Provided excellent customer service by responding to inquiries quickly and professionally
  • Trained new baristas on company policies and procedures regarding food handling safety standards
  • Monitored inventory levels of supplies and restocked when necessary
  • Stocked shelves with ingredients needed to make coffee drinks
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks
  • Created complex, hand-crafted beverages based upon customer preferences
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries
  • Received and accurately processed customer payments
  • Created promotional displays for advertising special events or promotions at the cafe
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos
  • Labeled containers of milk for use in coffee drinks according to expiration dates
  • Ground beans for espresso shots according to individual customer specifications

Barista

Starbucks
08.2008 - 07.2010
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions
  • Placed orders with suppliers for delivery of products required for daily operations
  • Followed safety procedures while operating machinery such as grinders and espresso machines
  • Operated cash registers to process customer payments
  • Kept up-to-date records of sales transactions using point-of-sale systems
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors
  • Greeted customers and took orders for coffee drinks, food items, and other beverages
  • Adhered to health department regulations concerning sanitation standards
  • Monitored inventory levels of supplies and restocked when necessary
  • Stocked shelves with ingredients needed to make coffee drinks
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours
  • Memorized recipes for specialty coffee beverages and seasonal offerings
  • Stocked customer service stations with paper products or beverage preparation items
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks
  • Managed cash register and processed transactions with accuracy and integrity

Education

Some College (No Degree) - Illustration

The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL

Life and Health Insurance Licensing - Life And Health

Xcel Solutions
Fort Myers, FL

Associate of Arts - Early Childhood Education

FSW
Fort Myers, FL
02.2016

High School Diploma - undefined

Riverview High School
Riverview, FL
05.2007

Skills

  • Critical Thinking
  • Customer Relations
  • Analytical and Critical Thinking
  • Project Planning
  • Analytical Thinking
  • Microsoft Word
  • Friendly, Positive Attitude
  • Social Perceptiveness
  • Decision-Making
  • Attention to Detail
  • Self-Directed
  • Language Fluency
  • Subject matter expertise
  • Project Presentations
  • Material Selection
  • Vendor relationships
  • Photography
  • Design Research
  • Collaboration skills
  • Sketching abilities
  • Complaint resolution
  • Call Management
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Consultative Sales
  • Product Knowledge
  • Scheduling
  • Call Center Operations
  • Delivery Scheduling

Certification

State of Florida Health Insurance License.

LANGUAGES

Spanish: Professional

Awards

Custom PAinting/Commission Artist, Musician, Gardening, Cooking and Nutrition

Timeline

Insurance Agent

Tranzact Insurance Solutions
08.2024 - 12.2024

Receptionist and Customer Service

Dorian Bryz
06.2019 - 05.2024

Professional Cleaner

Maid2 Order Cleaning Service
01.2019 - 06.2021

Custom Painter, Embellisher and Designer

We Design USA
03.2017 - 12.2019

Embellisher

Dore Designs
03.2016 - 03.2018

Design and Custom Painting

Self Employed
04.2015 - Current

Photographer/Cashier/Artisan

Naples Zoo at Caribbean Gardens
06.2014 - 06.2017

Barista

The Grind Coffee House
04.2010 - 03.2012

Barista

Charlottas Cafe
02.2010 - 08.2015

Barista

Starbucks
08.2008 - 07.2010

Life and Health Insurance Licensing - Life And Health

Xcel Solutions

Associate of Arts - Early Childhood Education

FSW

High School Diploma - undefined

Riverview High School

Some College (No Degree) - Illustration

The Art Institute of Fort Lauderdale Inc

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Gineska Escalante