Ginette Faison
Palmer Township,PA
Summary
Compassionate and detail-oriented nurse with 10+ years of
experienced with patient care, critical thinking, and effective communication. Utilizes medical knowledge to support patient recovery and manage complex conditions. Strong understanding of healthcare protocols and compassionate care delivery.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Registered Nurse
St. Luke’s University Health Network
Easton, PA
02.2023 - Current
- Collaborated with multidisciplinary teams to develop patient care plans tailored to individual needs.
- Administered medications and treatments according to established protocols and physician orders.
- Monitored patient vital signs and reported changes to healthcare providers for timely interventions.
- Promoted a safe environment for patients by adhering to infection control protocols, fall prevention strategies, and other safety measures.
- Prevented complications for post-operative patients through careful monitoring, early detection of issues, and prompt intervention when needed.
- Assessed patient conditions accurately by conducting comprehensive physical assessments, interpreting diagnostic tests, and utilizing critical thinking skills.
- Assisted with wound care, dressing changes and NG tube placement to maintain stable patient conditions.
LPN/RN
Gracedale Nursing Home
Nazareth, PA
01.2021 - Current
- Administered medications and treatments according to established protocols and care plans.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Developed strong relationships with patients'' families, keeping them informed of progress reports and collaborating on decisions regarding their loved ones'' healthcare plans.
- Collaborated with healthcare teams to develop and implement individualized patient care plans.
- Assisted in daily living activities, promoting patient comfort and dignity during care routines.
Medical Billing Coordinator
Northwell Health Hospice Care Network
01.2018 - 01.2021
- Managed insurance claims, verifications, prior authorizations, and billing statements.
- Maintained up-to-date knowledge of CPT/ICD-10 coding and insurance regulations.
- Submitted claims, processed payments, and resolved denials and errors efficiently.
Lead Representative / Customer Service Specialist
National Grid USA Service Co.
01.2013 - 01.2015
- Addressed billing inquiries, processed payments, and provided account solutions.
- Developed training programs for new representatives, fostering skill development and knowledge retention.
- Led cross-functional teams to enhance customer service processes and improve response times.
Customer Service Representative
Cablevision Systems Corp.
01.2006 - 01.2013
- Resolved billing issues and supported 100+ daily inbound calls, ensuring customer satisfaction.
- Managed high-volume call traffic while maintaining quality assurance standards.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
Medical Assistant
Dr. Stein, MD
01.2005 - 01.2011
- Prepared patients for procedures, performed EKGs, phlebotomy, and routine tests.
- Coordinated scheduling of patient appointments, optimizing time management for physicians and patients.
Medical Billing / Customer Service Specialist
NCO Financial System
01.2003 - 01.2006
- Assisted clients with billing issues and payment solutions while maintaining accurate documentation.
Education
Registered Nurse -
Sunrise School of Nursing
01-2022
Licensed Practical Nurse (LPN) - undefined
Sierra Allied Health Academy
01-2018
Medical Assistant / Phlebotomy - undefined
Suburban Technical Institute
01-2005
Skills
- Medication administration
- Patient assessments
- Strong clinical judgment
- Patient care
- Wound care
Medication and IV administration
- Professional bedside manner
- Telemetry monitoring
- Advanced cardiac life support (ACLS) certification
- Tracheostomy care
- Long-term care
- Geriatric nursing
Accomplishments
- Documentation - Ensured charting accuracy through precise documentation.
- Surgical Preparation - Assisted in patient surgery preparation by administering proper medication, monitoring patients' conditions and charting abnormalities.
Certification
CPR, Phlebotomy
Timeline
Registered Nurse
St. Luke’s University Health Network
02.2023 - Current
LPN/RN
Gracedale Nursing Home
01.2021 - Current
Medical Billing Coordinator
Northwell Health Hospice Care Network
01.2018 - 01.2021
Lead Representative / Customer Service Specialist
National Grid USA Service Co.
01.2013 - 01.2015
Customer Service Representative
Cablevision Systems Corp.
01.2006 - 01.2013
Medical Assistant
Dr. Stein, MD
01.2005 - 01.2011
Medical Billing / Customer Service Specialist
NCO Financial System
01.2003 - 01.2006
Licensed Practical Nurse (LPN) - undefined
Sierra Allied Health Academy
Medical Assistant / Phlebotomy - undefined
Suburban Technical Institute
Registered Nurse -
Sunrise School of Nursing