Ginette Rancy

• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Greeted clients, showed apartments, and prepared leases.
• Collected monthly rent payments and other fees, always properly recording, and processing money.

• Conducted third-party cybersecurity risk assessments, applying established criteria; Information gathering, questionnaire administration, receive vendor response, risk assessment, reporting and monitoring – using RSA Archer

• Reviewed assessments performed by 3rd party and provide feedback. Define appropriate risk levels and corrective actions for issues identified

• Engaged in post assessment activities including validation of initial findings with management and business unit, follow-up on risk remediation’s and mitigation as well as process exception for high risk accepted by the business.

• Conducted risk-based audits including all aspects of the audit lifecycle, including risk assessment, planning, client coordination, fieldwork, data analysis, work paper documentation, reporting, and remediation validation, with direction from senior team members

• Evaluated key information security risks including confidentiality, integrity and availability of technology components through review of. Security operational processes, such as vulnerability management, security logging and monitoring, security incident response, and defense in depth strategies

• Conducted kickoff meetings with vendors and Third-Party Managers to help identify and understand all technology involved in their service delivery and to also establish the scope of assessment

• Reported on assessment outcomes, risk level and associated recommendations, and present issues to 3rd parties and obtain corrective action plans

• Assisted in providing compliance training to IT audit staff in accordance with the Security awareness training policy and its modules

• Requested, reviewed and validated artifacts in the form screenshots and other documentations to close out and audit item

• Collated conclusions and recommendations and present assessment findings to management regarding the effectiveness and efficiency of control mechanisms

• Assisted staff and clients with network based issues, either face-to-face or over the phone,

• Supported the roll-out of new applications

• Set up systems, new users' accounts, profiles

• Tested and evaluated new technology

• Monitored and maintained computer systems and networks

• Provide user’s desktop assistance and training when necessary

• Installed, configured and maintained computer systems and network connections.
• Managed high levels of call flow and responded to technical support needs.
• Patched software and installed new versions to eliminate security problems and protect data.
• Tested new software and hardware prior to deployment.
• Diagnosed and troubleshot hardware, software and network issues.