GINETTE VARGAS
Physicians Group (Formerly Path Medical)
Wesley Chapel,FL
2
Languages
1
Certification
13
years of professional experience
Experienced with team leadership, ensuring smooth operational workflow. Utilizes effective communication and organizational skills to enhance team productivity. Track record of fostering a collaborative and results-driven work environment.
Work History
Assistant Team Lead
2 Years 11 Months- Manage multiple employees in over 8 offices
- Managed teams across 8 offices, ensuring consistent support and collaboration
- First point of contact for staff, attorneys and administrators
- Actively respond to staff, patients and attorney inquiries and complaints
- Responded to staff, patient, and attorney inquiries and complaints, facilitating timely resolutions
- Responsible for managing billing and auditing for any discrepancies and errors
- Coordinated supplies and equipment orders across multiple offices to maintain workflow.
- Successfully adapted to any role in office to cover as needed
- Ensures Compliance with the company standards and policies
Quality Assurance
4 Months- Successfully created and tested new processes for office improvement
- Audited and monitored 8 offices daily to ensure adherence to quality standards
- Created and tested new processes that enhanced office operations
- Strong analytical and problem-solving abilities on any issue that was presented
- Partnered with team members to achieve project goals
- Identified discrepancies and inconsistencies to uphold compliance and quality assurance
Office Manager
7 Months- Oversees day to day administration operations in office
- Managed scheduling, filing, correspondence, and equipment testing to support office operations
- Successfully descalated irate patients, phone calls and emergency situations
- Facilitated communications with attorneys and insurance companies to ensure timely resolution of inquiries
- Coordinated and handled office supplies and equipment orders
- Ensured compliance with company policies and procedures
- Tracked office expenses and processed billing to maintain budget compliance
- Demonstrated strong problem-solving skills in various situations and decision making abilities
Front Desk/Chiropractic Assistant
1 Year 1 Month- Ensures Compliance with the company standards and policies
- Coordinated patient schedules, appointments, and transportation to enhance patient flow
- Handled all communications with the patients, Attorneys, and insurance companies
- Facilitated communication between patients, attorneys, and insurance companies to ensure clarity and efficiency
- Successfully retrieved and completed billing
- Served as interpreter throughout the company
- Supported patients during physical therapy activities
- Multi-tasking: assisting patients, answering calls, emails and receiving mail
- Utilized in-depth understanding of processes to enhance workflow efficiency.
- Executed assistant manager responsibilities to support team functions and operations.
Information Desk Clerk
8 Months- First point of contact for visitors, vendors, and patients
- Answer and directs all incoming calls from visitors, patients, and outside vendors
- Answered and directed all incoming calls from visitors, patients, and vendors, ensuring timely and accurate communication
- Manages and handles all check-in for scheduled appointments
- Served as primary contact for vendors to facilitate referrals
- Maintained spreadsheets and data files on vendors for department, supporting efficient vendor management
- Serving as point of contact for vendors to make appropriate referrals
- Provided expert customer service and de-escalation techniques to manage conflicts
Care Management Support Assistant 2
7 Years 5 Months- Handle inbound and outbound calls in a fast-paced environment while providing exceptional customer service
- Established connections with departments to enhance member experience
- Retrieved voicemails and returned calls to members promptly
- Successfully handle all Spanish members for the team
- Assist with voicemail retrieval & return calls to the members in a timely manner
- Properly research members information and connect to correct department
- Supported new hires by providing mentoring and guidance during their initial training period.
- Assist with new hire training/mentoring
- Coordinated special events for the team to foster engagement
Education
Associate of Arts - Psychology
Registered Behavior Technician - Applied Behavior Analysis
Skills
Problem-Solving
Leadership
Bilingual
Communication
Adaptability
Team Player
Computer Literacy
Emotional Regulation
Patience
Certification
- RBT - Registered Behavior Technician
- First Aid & CPR
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Team Lead
Physicians Group (Formerly Path Medical)
2023.12 - CurrentRead More
Quality Assurance
Physicians Group (Formerly Path Medical)
2023.08 - 2023.12Read More
Office Manager
Path Medical
2023.01 - 2023.08Read More
Front Desk/Chiropractic Assistant
Path Medical
2021.12 - 2023.01Read More
Information Desk Clerk
BayCare St Joseph Hospital
2021.04 - 2021.12Read More
Care Management Support Assistant 2
Humana At Home
2013.10 - 2021.03Read More
Hillsborough Community College
Associate of Arts from Psychology
Read More
University of South Florida
Registered Behavior Technician from Applied Behavior Analysis
Read More