Ginevra Bonilauri
San Francisco,CA
Summary
Driven and personable professional with experience at Poesia Cafè, excelling in coffee machinery operation and team collaboration. Demonstrated ability to enhance customer satisfaction and drive sales through effective upselling and a friendly demeanor. Proven track record in maintaining high-quality standards and efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Cafe Team Member
Poesia Cafè
San Francisco, CA
06.2024 - 09.2024
- Order Taking
- Coffee Expertise
- Cash Register Operation
- Prepared beverages based on customer requests
- Verified all orders for accuracy
- Handled drive-thru orders and processed payments
- Maintained fully stocked supplies throughout the coffee shop
- Cleaned machines at the end of each shift
Server
Osteria II Pescale
Modena, IT
11.2017 - 01.2021
- Stayed calm and composed when handling challenging customers or during busy times
- Operated cash registers and credit card machines for customer transactions
- Ensured server areas were clean and well-stocked to enhance efficiency while attending to tables
- Maintained customer satisfaction by regularly checking in to address food and beverage needs
Education
Associate of Arts - Graphic Design
Diablo Valley College
Pleasant Hill, CA05.2024
High School Diploma - Chemistry
ILS Alessandro Volta
Sassuolo, IT07.2015
Skills
- Product Upselling
- Salesmanship
- Coffee Machinery Operation
- Team Collaboration
- Friendly and Outgoing
- Ordering Procedures
- Order Taking
- Coffee Expertise
- Cash Register Operation
- Table Setting Knowledge
- Espresso Machine Operation
Hobbies and Interests
- Traveling
- Photography
- Food
Languages
- Italian
- English
Languages
English
Professional
Italian
Native/ Bilingual
Timeline
Cafe Team Member
Poesia Cafè
06.2024 - 09.2024
Server
Osteria II Pescale
11.2017 - 01.2021
Associate of Arts - Graphic Design
Diablo Valley College
High School Diploma - Chemistry
ILS Alessandro Volta
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