Ginger Bakker
Fountain Valley,CA
Summary
Senior Enrollment Representative at UnitedHealth Group-Optum with a strong track record in customer service and complex case resolution. Expertise in application processing and regulatory compliance, ensuring high levels of client satisfaction through attention to detail and effective communication. Focused on team development and continuous improvement, driving operational efficiency and enhancing client engagement. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Senior Enrollment /Eligibility Representative
UnitedHealth Group-Optum
Minnetonka, MN
09.2011 - 05.2025
- Delivered professional customer service support to clients, ensuring satisfaction and clarity.
- Conducted applicant interviews to gather essential information for processing.
- Collaborated with departments to resolve complex cases across multiple programs.
- Maintained accurate records of all client interactions for tracking purposes.
- Coordinated timely follow-ups with clients regarding renewal of benefits or services.
- Explained application denials clearly and recommended appropriate next steps.
- Reviewed applications meticulously to verify client information and rectify discrepancies.
- Participated in training sessions to enhance skills and contribute to team development.
Education
Bachelor of Arts - Sociology
California State University, Fullerton
Fullerton, CA05-1984
Skills
- Customer service
- Application processing
- Records management
- Data entry
- Case resolution
- Regulatory compliance
- Team collaboration
- Effective communication
- Attention to detail
- Problem solving
- Client follow-up
- Training participation
References
References available upon request.
Timeline
Senior Enrollment /Eligibility Representative
UnitedHealth Group-Optum
09.2011 - 05.2025
Bachelor of Arts - Sociology
California State University, Fullerton
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