Amy Boyd
Flint,MI
Summary
Professional in eligibility and benefit coordination with proven track record of delivering accurate and timely assessments. Versatile and reliable, consistently meeting organizational goals through effective team collaboration and adaptability. Adept at navigating complex systems, ensuring compliance with policies, and maintaining high standards of customer service. Known for excellent communication skills, analytical thinking, and results-driven approach.
Overview
14
14
years of professional experience
Work History
Enrollment/Eligibility Representative
Optum Specialty Pharmacy
07.2019 - Current
- Take inbound calls, send emails, and make outbound calls to patients that are seeking funding for medication copays
- Screen patients files, and research funding they qualify for based on income and diagnoses, run and process insurance claims
- Set deliveries for medications, problem solve insurance issues, resolve ad-hoc inquiries from patients (and educate regarding benefits)
- Act as the liaison with Optum, Doctor offices, management, and co-workers, collect copay payments, and initiated prior authorizations
- HIPAA compliant, and documenting in electronic health records
- Provided inquiry research and first-call resolution for patient level issues
- Documentation and reporting of adverse events to Pharmacists
- Responsible for alleviating escalations and resolutions with issues with external parties and internal patients
- Log, track, and report progress and resolution for patient level issues on ebc in IRIS CRM
- Provided website assistance for patients
Financial Coach/Owner
ASB Financial Management, LLC
08.2022 - 12.2024
- Analyze current and past financial data in excel, financial coaching, created presentation for coaching program in Canva and PowerPoint
- Perform project management, leadership, created own website, and budget creation for clients (Excel and Google Sheets)
- Delivered and created group presentations on personal finance topics (public speaking experience for Financial Peace University)
- Document services and gather session data for program reporting and evaluation
- Lead financial workshops with average of 10 students per class, coached, managed attendance
Business Consultant/Owner
Virtual Assistance Creations, LLC
05.2017 - 12.2020
- Business management, built website, email management
- Social media management, handled day-to-day operations
Certified Nursing Assistant
Genesys Regional Medical Center
05.2011 - 05.2017
- Performed patient care with support and guidance for all life spans, cared for 10 patients on average nightly in a hospital acute care facility
- Provided analysis and solving customer issues, assessed patient health while following care plans and medical record review
- Electronic health records documentation of activities of daily living, vital measurements, and patient health
- Health Insurance Portability and Accountability Act compliant
Education
B.S - Business Administration
Ferris State University
Big Rapids, MichiganAssociate - Applied Science-General Business, General Studies
Mott Community College
Flint, MichiganCertificate - Nursing Assistant program
American Medical Careers
Flint, MichiganSkills
- Patient care
- Customer service
- Computer program knowledge IRIS
- SharePoint
- Genesis
- Microsoft Office Suite
- Social media
- Data entry
- Empathy
- Decision making
- Excellent verbal communication
- Excellent written communication
- Multi-tasking
- High integrity
- Ethical behavior
- Compliance
- Team player
- Collaboration
- Active listening
- Organization
- Leadership
- Detail oriented
Accomplishments
- Net Promoter Scores from Optum patients received 100 1s based on customer service satisfaction approximately 61 since November of 2023
- Currently getting 100 1s on quality in current role as an Enrollment/Eligibility Representative at Optum
- Received 99.90% average errors: goal was 100% (no errors) during January through May 2023 at Optum Specialty Pharmacy in a metric driven environment on the Dispense Team for REMS Oncology patients
- Received Bravo Awards points 8,500 from Supervisors at Optum Specialty Pharmacy 2021-2022 based on customer service satisfaction 53 total awards since 2021 until present
- Top performer for quality number one out of 120 agents multiple times at Optum Specialty Pharmacy while working inbound call center from 2021-2022
- Current State of Michigan Licenses: Pharmacy Technician and Esthetician, and previous State of Michigan License as a Certified Nursing Assistant 2009-2023
- Volunteered as a Coordinator leading Financial Peace University classes for financial literacy March 2023-March 2024
- Volunteered at National Alliance for Mental Illness was a Group Facilitator January-August 2010 public speaking
- Made Dean's List for 9 classes for nursing school prerequisites grade point average was 4.0-2014-2015
- District Sales Award Winner from years 2008-2011 at Ultra Beauty Salon, for skin care service sales
- Student of the Year at Mott Community College Esthetic's program in 2007
Languages
English
Full Professional
Interests
- Cooking
- Baking
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Gym Workouts
- Enjoy participating in cardio and weight lifting for overall physical and mental well-being
- Volunteering
- Outdoor Recreation
Timeline
Financial Coach/Owner
ASB Financial Management, LLC
08.2022 - 12.2024
Enrollment/Eligibility Representative
Optum Specialty Pharmacy
07.2019 - Current
Business Consultant/Owner
Virtual Assistance Creations, LLC
05.2017 - 12.2020
Certified Nursing Assistant
Genesys Regional Medical Center
05.2011 - 05.2017
B.S - Business Administration
Ferris State University
Associate - Applied Science-General Business, General Studies
Mott Community College
Certificate - Nursing Assistant program
American Medical Careers
Similar Profiles
JULIAN BALDWINJULIAN BALDWIN
SVP, Growth at Optum Specialty Pharmacy (OptumRx)SVP, Growth at Optum Specialty Pharmacy (OptumRx)
Shandi PayneShandi Payne
Account Manager of Client Services at Optum Specialty PharmacyAccount Manager of Client Services at Optum Specialty Pharmacy
Heather M FioreHeather M Fiore
PCC at Optum Specialty PharmacyPCC at Optum Specialty Pharmacy