Ginger Beard
Appleton,WI
Summary
Efficient and dedicated customer service representative with 30+ years of experience in diverse roles, including office management and dining supervision. Proven ability to enhance customer satisfaction through effective training and mentoring of team members. Skilled in managing customer inquiries and resolving complaints, ensuring a positive experience in fast-paced environments. Committed to delivering exceptional service and fostering strong relationships with clients.
Overview
38
38
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Manager
Pick n' Save
Appleton, USA
09.2023 - 01.2026
- Customer service Desk, assisted customers with lottery, ALL customer services, cashier, money management
- Floor Supervisor for all shifts
- Inventory specialist
- Supported customers in resolving product inquiries and service-related challenges.
- Executed transactions with precision utilizing point-of-sale systems.
- Oversaw inventory levels to guarantee product availability on shelves.
- Addressed customer complaints with efficiency and professionalism.
- Guided new employees in mastering customer service protocols and store policies.
- Provided feedback to management on product selection and customer preferences.
- Enhanced customer satisfaction by addressing issues with expert and courteous service.
- Delivered exceptional customer service to promptly resolve customer complaints.
- Cultivated robust relationships with customers through personalized assistance and support.
- Cultivated robust customer relationships to foster repeat business.
- Maintained composure and professionalism in stressful circumstances, effectively diffusing tense situations.
- Resolved customer inquiries while delivering precise information regarding products and services.
- Ensured cleanliness and organization of checkout areas and store displays.
Office Manager
Nolte's Auto Service & 24 Hour Towing LLC
Grand Chute, USA
11.2022 - 09.2023
- I had many hats , I also did Uhaul as well. An office manager was scanning document releasing vehicles and doing Uhaul as well as ordering products as needed for the office and shop..
Senior Associate
Harbor Freight Tools
Appleton, USA
08.2021 - 11.2022
- I was responsible for training, ordering large orders for the warehouse
- And providing the best customer service..
CSS
Festival Foods
Appleton, USA
08.2021 - 03.2022
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Delegated work to [Number] employees based on shift requirements, individual strengths and unique training.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
CSS/Front End Supervisor
Dicks Sporting Goods
Appleton, USA
05.2020 - 04.2021
- My job included a variation of tasks, training new employees , making sure every customer is being taking care of , also handling the returns.
- I was also in charge of customer complaints, i am a great "Diffuser".
- There are many tasks that are just daily rituals if you are in customer service, smile, great attitude, and just the love of helping people!
Supervisor
Macy's Department Store
Dallas, USA
02.2011 - 10.2018
- Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottomline profitability.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Increased productivity by [Number]% while simultaneously reducing head count by [Number]%.
Assembly Worker
Boeing Aircraft
Wichita, USA
02.1997 - 08.2000
- Assembly of small parts. [ handles, nobs etc] very detailed.
Production Worker
Rubbermaid
Winfield, USA
04.1988 - 07.1992
- Inspection of product, picked and packed
Education
Bachelor's - Public Relations
University of Wisconsin
Oshkosh, WISkills
- Typing
- Organizational skills
- IOS
- Customer service
- Quality assurance
- Quality control
- Research
- Pricing
- Sales
- Order entry
- Supervising experience
- Marketing
- Customer relationship management
- Office management
- Assembly
- Android
- Calendar management
- Hospitality
- Mobile devices
- Manufacturing
- Relationship management
- Communication skills
- Microsoft Word
- Microsoft Office
- Windows
- Time management
- Public relations
- Driving
- Analysis skills
- Research & development
- Microsoft Excel
- Phone etiquette
- QuickBooks
- Computer skills
- Visio
- Continuous improvement
- Hotel experience
- Packaging
- Guest services
- Basic math
- Inside sales
- Front desk
- Mentoring
- Forklift
- Microsoft Outlook
- Workday
- Production planning
- Guest relations
Certification
B6302917264509, 04/01/22, 04/01/25
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
CSR - Customer Service Manager
Pick n' Save
09.2023 - 01.2026
Office Manager
Nolte's Auto Service & 24 Hour Towing LLC
11.2022 - 09.2023
Senior Associate
Harbor Freight Tools
08.2021 - 11.2022
CSS
Festival Foods
08.2021 - 03.2022
CSS/Front End Supervisor
Dicks Sporting Goods
05.2020 - 04.2021
Supervisor
Macy's Department Store
02.2011 - 10.2018
Assembly Worker
Boeing Aircraft
02.1997 - 08.2000
Production Worker
Rubbermaid
04.1988 - 07.1992
Bachelor's - Public Relations
University of Wisconsin