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Ginger Campbell
Minneapolis,MN
Work Preference
Summary
Experienced behavioral health professional with a solid foundation in conflict resolution, customer service, and case coordination. Skilled in creating positive outcomes through effective communication and quality improvement initiatives. Adept at building strong relationships with clients and providers, ensuring the delivery of exceptional care support.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Behavioral Health Case Management Analyst
Evernorth
Bloomington, MN
11.2024 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Developed and maintained courteous and effective working relationships.
- Evaluated current processes to develop improvement plans.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
EAP Care Coordinator
Evernorth
Eden Prairie, MN
05.2021 - 11.2024
- Enhanced communication amongst clients, providers, and staff to ensure appropriate steps are taken for advancing case progress.
- Handled onsite and virtual critical incidents needs through direct service and support via referrals.
- Maintained precise documentation of client activities in designated databases.
- Collaborated with staff to resolve complex service issues.
- Established and sustained strong connections with providers in order to meet client demands.
- Managed and monitored reimbursement process for providers
- Conducted training sessions on communicating company policies and procedures to new employees.
Case Management Lead Representative
Cigna
Eden Prairie, MN
08.2019 - 05.2021
- Provided a high level of service by engaging customers and explaining behavioral health benefit details thoroughly.
- Advocated for clients to overcome their behavioral or personal issues and attain resolution.
- Analyzed different insurance policies in order to recommend appropriate options for meeting clients' requirements.
- Linked individuals and families to relevant community resources for necessary assistance with mental or physical health concerns.
- Successfully coached new team members to enhance output and efficiency.
Member Service Representative
Katipult - Health Partners
Bloomington, MN
01.2019 - 06.2020
- Utilized calmness and accessed internal knowledge bases to effectively manage customer conflicts and challenging situations, resulting in the development of strategic solutions.
- Participated in discussions with customers to gain insights into their needs, troubleshoot any problems they encountered, and offer guidance on product usage.
- Provided customer service support to resolve account problems and ensure smooth functionality during routine tasks.
- Enhanced member relationships through consistently delivering excellent service.
Mental Health Practitioner
Options Family and Behavioral Services
Burnsville, MN
08.2018 - 01.2019
- Collaborated with clients to establish attainable goals and designed a comprehensive treatment plan accordingly.
- Expanded the network of external resources for the benefit of clients
- Implemented adult rehabilitation services and treatment plans for patients with mental health needs.
- Encouraged clients to conquer dependencies, adapt to alterations, and eliminate negative patterns.
Education
Bachelor of Arts - Psychology
Metropolitan State University
Saint Paul, MN12.2016
Associate of Arts - Liberal Arts
Minneapolis Community And Technical College
Minneapolis, MN12.2014
Skills
- Drive for change and improvement
- Verbal and written communication
- Behavioral health support
- Documentation proficiency
- Client advocacy
- Multidisciplinary team collaboration
- Quality Improvement
- Critical thinking
- Case coordination
Certification
- Diversity, Equity, and Inclusion certification from Northwestern University
- Strategic Change Management certification from Northwestern University
- Mental Health First Aid
Quote
You don't have to do this. You get to do this.
Tom Kubis
References
References available upon request.
Timeline
Behavioral Health Case Management Analyst
Evernorth
11.2024 - Current
EAP Care Coordinator
Evernorth
05.2021 - 11.2024
Case Management Lead Representative
Cigna
08.2019 - 05.2021
Member Service Representative
Katipult - Health Partners
01.2019 - 06.2020
Mental Health Practitioner
Options Family and Behavioral Services
08.2018 - 01.2019
Bachelor of Arts - Psychology
Metropolitan State University
Associate of Arts - Liberal Arts
Minneapolis Community And Technical College