Ginger Cruz
Forest,USA
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
23
23
years of professional experience
1
1
Certification
Work History
ER Director / Trauma Program Manager / STEMI/Stroke Coordinator
Lackey Memorial Hospital
Forest, MS
04.2015 - Current
- Manages ER staff including RNs and Techs (26 FTE/PT/PRN)
- Manages/schedules ER Physicians, Residents & Locums
- Manage Trauma Program
- Developed and monitored departmental budgets, ensuring fiscal responsibility and resource allocation.
- Established key performance indicators for evaluating staff performance and operational efficiency.
- Analyzed ER staff feedback to identify areas for improvement, driving continuous quality enhancement efforts.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Increased company revenue by streamlining the supply charge process.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Med Surg Dept, RN
Lackey Memorial Hospital
Forest, MS
06.2014 - 04.2015
- Administered patient care and medications according to established protocols.
- Educated patients and families on health management and disease prevention strategies.
- Monitored vital signs, assessing changes in patient conditions promptly.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Admissions Clerk/ER Tech
Lackey Memorial Hospital
Forest, MS
08.2011 - 05.2014
- Admitted patients into hospital and emergency room. Verified insurance eligibility, collected co-pays and deductibles. As ER Tech I triaged patients, assisted registered nurse and physician with patients.
Clinic Manager
Main Street Medical Clinic Division of Lackey Memorial Hospital
Sebastopol, MS
04.2011 - 08.2011
- Responsible for auditing charts, entering charges, batching payments
Medical Office Assistant in Pediatric Department
University Physicians Grants Ferry Clinic
Flowood, MS
06.2010 - 04.2011
- Triaged children and some adults, obtained brief medical history for physician and implemented and responsible for Cool Kids Medicaid program in clinic. Followed up on referred visits and recommendations for those visits.
Science Teacher
Rankin County School District
Brandon, MS
06.2009 - 05.2010
- Taught Science to 6th-9th graders in an Advanced Learning program
ER Tech / Registration Clerk
Lackey Memorial Hospital
Forest, MS
02.2003 - 06.2009
- Admitted patients into hospital and emergency room. Verified insurance eligibility, collected co-pays and deductibles. As ER Tech I triaged patients, assisted registered nurse and physician with patients
Education
Associate of Science Degree - Nursing
Hinds Community College
Pearl, MS05-2014
Bachelor of Science in Education - Math & Science, Nursing
Mississippi State University
Meridian, MS07-2009
Associate of Science - Nursing/Education
East Central Community College
Decatur, MS05-2007
High School Diploma - undefined
South Leake High School
Walnut Grove, MS05-2002
Skills
- Strategic planning
- Decision-making
- Team management
- Issues resolution
- Contract and vendor management
- Hiring and retention
Accomplishments
- Our ER earned the Community Guardian award in 2025 for a MCI event. Multiple parties saved 4 lives due to working together quickly and efficiently.
- Trauma Innovation Semi-Finalist Nationwide in 2024 for hyperthermia treatment in heat strokes. Later, 2 lives were saved due to the enactment of this policy.
- Educate the nurses and staff within entire facility (hospital, clinics, providers) on ACLS and PALS annually.
- Managed and tracked certification and re-certification schedules for the entire ER staff.
- Devised effective protocols resulting in 80% compliance with audit requirements on barcode scanning metrics for nurses for use with meaningful use of hospital requirements.
- Achieved results for Medicare Cost Report by implementing Versabadge for providers in the ER.
- Supervised team of 26 ER staff members and 15 Er Providers.
- Collaborated with team Director of Nursing, Pharmacy and other departments in the development of new policies and procedures in the ER.
Affiliations
- Emergency Nurse Association Member
- State of MS Central Trauma Region
- Local Emergency Planning Committee, Secretary
- MS Hospital Association
- MS Healthcare Alliance
Certification
- CPR
- ACLS
- TNCC
- PALS
- ASLS
- ABLS
- ACLS instructor
- PALS instructor
- ENPC
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
ER Director / Trauma Program Manager / STEMI/Stroke Coordinator
Lackey Memorial Hospital
04.2015 - Current
Med Surg Dept, RN
Lackey Memorial Hospital
06.2014 - 04.2015
Admissions Clerk/ER Tech
Lackey Memorial Hospital
08.2011 - 05.2014
Clinic Manager
Main Street Medical Clinic Division of Lackey Memorial Hospital
04.2011 - 08.2011
Medical Office Assistant in Pediatric Department
University Physicians Grants Ferry Clinic
06.2010 - 04.2011
Science Teacher
Rankin County School District
06.2009 - 05.2010
ER Tech / Registration Clerk
Lackey Memorial Hospital
02.2003 - 06.2009
Bachelor of Science in Education - Math & Science, Nursing
Mississippi State University
Associate of Science - Nursing/Education
East Central Community College
High School Diploma - undefined
South Leake High School
Associate of Science Degree - Nursing
Hinds Community College