Ginger Davis

• Engaged in solutions-based communication with clients
• Worked directly with warehouse team to ensure accurate and timely processing of orders and receipts
• Processed transactions in Citrix management system to complete receipts/ shipments/ inventory transfers
• Performed cycle counts in the warehouse and investigate any inventory discrepancies
• Responded to client inquiries quickly and efficiently
• Followed up opportunities to receive feedback and continuously improve processes
• Acted as liaison between clients, warehouse operations and administration
• Coordinated with appropriate operations personnel to source transportation for secured moves
• Worked with operations personnel to make sure specific client expectations are met
• Provided client with proactive notification of deliveries or service issues to ensure continuous communication
• Directed drivers to appropriate docks
• Handled data entry of orders, receipts, shipments and BOLs
• Looked for ways to continuously improve processes

• Updated required reports on a timely basis
• Communicated with client on customer orders of any delivery delays
• Coordinated inbound and outbound loads
• Verifies and keeps records on incoming and outgoing shipments and prepares and packs items for shipment
• Coordinates the handling of export documentation required for outbound shipments including customer information, shipment details, bill of lading instructions, transportation details, and invoices
• Assembles orders, checks against shipping or customer order and reports shortages and incomplete orders
• Checks receipts against purchase order for proper shipment, shortages, damages or defects Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies

• Checked BOL to drivers' paperwork assigned appropriate dock doors
• Worked with management on the floor along with guard shack on changes in daily scheduling
• Responsible for all RF equipment in warehouse
• Cross trained as Inbound Receiver
• Ran WMS reports for Outbound Department
• Back up Router for Outbound Clerk
• Check all BOL paperwork from Inbound Department is correct before checking driver out and inventory balances in system
• Send EOD report to Management Team

Trained all new employees on outbound process for 8 weeks

• Worked with all low performers from previously week
• Develop new training plans for low performers
• Assisted Management on Gemba walks weekly
• Peak Season worked on the floor to insure work was correct before shipment