Ginger Forrest
Gainesville,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Parks and Recreation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Parks Customer Service Associate
Elsa Alvarez
03.2020 - Current
- Help customers every day with a positive attitude and focus on customer satisfaction.
- Provided training and support to new associates to help provide high-quality customer service.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Associate of Science
Lanier Technical College
Oakwood, GA04.2025
Skills
- Hospitality and Accommodation
- Customer Complaint Resolution
- Presenting Solutions
- Prioritizing Calls
Timeline
Parks Customer Service Associate
Elsa Alvarez
03.2020 - Current
No Degree - Associate of Science
Lanier Technical College
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