Ginger Goolsby
Alexander City,AL
Summary
Professional with a proven track record at excelling in customer satisfaction and operational efficiency. Skilled in time management and document control, I enhanced service quality and streamlined processes, leading to improved performance metrics. A fast learner and effective communicator, I thrive in collaborative environments, driving continuous improvement initiatives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Assistant
Booker Pest Control
Alexander City, AL
10.2015 - 07.2016
- AlexContributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Doc Control Supervisor
Amtech
Alexander City, AL
07.2008 - 07.2015
- Provided technical expertise in troubleshooting issues related to control systems and process automation equipment.
- Collaborated with other departments for cross-functional project management, ensuring timely completion of tasks.
- Contributed to continuous improvement initiatives by staying up-to-date on industry trends, technologies, and best practices in control supervision strategies.
- Enhanced operational efficiency by implementing effective control systems and processes.
- Evaluated employee performance regularly, identifying areas for improvement and implementing necessary changes.
- Reduced downtime in the production line by conducting regular equipment maintenance and inspections.
- Developed quality control procedures to maintain high-quality output across all operations.
- Streamlined workflow processes for improved productivity and reduced errors.
- Improved communication between departments by implementing standardized reporting methods and tools.
- Developed comprehensive training programs for new hires to facilitate their smooth integration into the team quickly.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Branch Manager
First Bank
Rockford, AL
05.1997 - 05.2005
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Education
Master Of Advanced Study - College Prep Plus Reg Study
Wetumpka High School
Wetumpka, AL05.1975
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Verbal and written communication
- Team collaboration
- Data entry
- Administrative duties
- File management
- Document preparation
- Data confidentiality
- Document control
Timeline
Assistant
Booker Pest Control
10.2015 - 07.2016
Doc Control Supervisor
Amtech
07.2008 - 07.2015
Branch Manager
First Bank
05.1997 - 05.2005
Master Of Advanced Study - College Prep Plus Reg Study
Wetumpka High School