Professional leader with comprehensive background in property management. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results.
Overview
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Certification
Work History
Regional Manager
Cushman & Wakefield
Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Regional Manager
PMR
Established and maintained operational standards for five locations.
Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
Supervised staff to optimize brand expansion initiatives and productivity.
Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align with ownership and corporate goals.
Regional Manager
Birge & Held
Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
Director of Marketing
Gene B. Glick Company
Collaborated closely with sales teams to develop effective marketing collateral that supported lead generation goals.
Managed cross-functional teams to execute successful marketing initiatives, enhancing company reputation and customer engagement.
Regularly presented marketing insights and recommendations to executive leadership, ensuring alignment with overall business objectives.
Developed comprehensive marketing plans for product launches, resulting in increased sales and market share.
Director of Marketing and Training
CLK Multifamily Management
Collaborated closely with sales teams to develop effective marketing collateral that supported lead generation goals.
Managed cross-functional teams to execute successful marketing initiatives, enhancing company reputation and customer engagement.
Regularly presented marketing insights and recommendations to executive leadership, ensuring alignment with overall business objectives.
Developed comprehensive marketing plans for product launches, resulting in increased sales and market sh
Assessed skill gaps for employees and developed training courses to meet identified needs.
Implemented a robust system for tracking employee progress throughout various stages of their career, identifying opportunities for further growth or skill enhancement when necessary.
Led the creation of engaging e-learning modules, offering employees flexible learning options.
Coordinated cross-functional efforts to address unique challenges faced by different departments through tailored training solutions.
Managed a team of trainers, providing guidance and support to enhance their instructional abilities.
Education
Memphis State University
Memphis, TN
Skills
Operations
Content strategy
Brand promotion
Staff training and development
Certification
Accredited Residential Manager (ARM), Institute of Real Estate Management