Ginger McQueen
Westfield,Indiana
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and healthcare scheduling. Ready to bring 28 years of relevant work experience to the team. Enthusiastic Front Office Team Lead eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of patient processes and training in many protocols. Motivated to learn, grow and excel in ECW, Cerner. Allscripts, Physician Based Software.
Overview
25
25
years of professional experience
Work History
Lead Patient Access Specialist
Witham Health Services: Anson Convenient Care
Zionsville, IN
02.2020 - 03.2022
- Managed and triaged over 50 calls daily which increased patient satisfaction to 99%
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Patient Care Technician
St. Vincent Hospital
Indianapolis, IN
01.1996 - 01.2019
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assembled admissions pages and added new pages to patients' charts.
- Warmly greeted patients and visitors and made each feel welcome.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Provided physical support to patients through diverse types of mobility assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Marian Adult Program - Healthcare Administration
Marian University
Indianapolis, IN01.2010
High School Diploma -
Thomas Carr Howe Comm High School
Indianapolis, IN05.1988
Skills
- Registration and Scheduling
- Communicating to Patients and Families
- Caring and Empathetic
- Insurance Authorizations
- Medical Transcription
- Schedule Coordination
- Multi-Line Telephone Systems
- Medical Services Administration
- 75 WPM Typing Speed
- Medical Terminology
- Insurance Forms Processing
- Interpreting physician orders
- Appointment Scheduling
- Insurance Verification
- EMR
- Eligibility Determination
Accomplishments
- Supervised team of 12 staff members.
- Documented and resolved patient processes which led to and increased patient satisfaction score of 98 percent.
- Nominated and received Patient Service Excellence Award
Golf Mom
Proud mother of my daughter Paige , an IU Graduate and Professional Golfer. Its been a dream to watch her since the age of 4 start this journey. We have met so many amazing friends that have become part of our family.
Volunteer Work
My volunteer work is very important in my life. One of my biggest accomplishments is being a member of ITOWN Church. I serve on the hospitality team and love serving.
I also serve and was Ambassador for Peyton Manning Children's Hospital. Serving many young families in need for shelter while there loved one was sick in the hospital.
I love to spend time with my dogs, Bella and Lulu. We visit and support the Humane Society of Hamilton County.
Timeline
Lead Patient Access Specialist
Witham Health Services: Anson Convenient Care
02.2020 - 03.2022
Patient Care Technician
St. Vincent Hospital
01.1996 - 01.2019
Marian Adult Program - Healthcare Administration
Marian University
High School Diploma -
Thomas Carr Howe Comm High School
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