Sidney Keller
Whitestown,IN
Summary
Organized Medical Office Receptionist and Referral Coordinator with office administration and healthcare procedure knowledge. Dedicated to providing the absolute best care to patients by listening to their needs and working with clinic staff to help orchestrate. Known for being highly productive, completing tasks swiftly and accurately, and prioritizing patient confidentiality.
Overview
4
4
years of professional experience
Work History
Medical Office Receptionist
Witham Health Services
Zionsville, IN
05.2023 - Current
- Compiles and organizes records for an average of 8 referrals daily, while communicating effectively with five physicians to ensure that all referrals are sent on time and that patients receive the best care.
- Works alongside the office manager to train other receptionists on the correct procedures for the position and participates in the monthly meeting for the Witham Health Services Training Committee.
- Effectively uses excellent customer service techniques when answering up to 70 phone calls a day, composing detailed messages to clinic staff efficiently, and replying to messages from said staff promptly.
Life Engagement Manager
Grandbrook Memory Care
Zionsville, IN
06.2022 - 05.2023
- Developed and implemented diverse and engaging activities for seniors with memory impairment that engaged and motivated them to interact with each other and those around them.
- Communicated with and assisted family members with concerns, and worked with colleagues to address any issues promptly and efficiently to ensure the utmost care for residents.
- Educated incoming staff members on how to care for and interact with those with memory impairment, so that the resident's dignity is respected and their sense of safety is never in jeopardy.
Life Enrichment Assistant
Independence Villages
Whitestown, IN
12.2020 - 07.2022
- Developed, created, and posted a monthly activity calendar, and was responsible for the execution of activities.
- Visited with residents regularly for a one-on-one to provide a friendly and stimulating visit, and recognized abnormal behaviors and symptoms that signify physical and mental changes requiring nursing intervention.
- Fostered strong relationships with residents and their families by being a reliable and compassionate resource.
Education
Bachelor of Arts - Psychology
Franklin College
Franklin, IN08-2019
Skills
- Front Desk Operations
- Transcription
- Scheduling Proficiency
- HIPAA Compliance
- Insurance Verification
- Customer Relations
Timeline
Medical Office Receptionist
Witham Health Services
05.2023 - Current
Life Engagement Manager
Grandbrook Memory Care
06.2022 - 05.2023
Life Enrichment Assistant
Independence Villages
12.2020 - 07.2022
Bachelor of Arts - Psychology
Franklin College
Similar Profiles
Rebecca ShueRebecca Shue
Peri-operative Surgery Scheduler, CST at Witham Health ServicesPeri-operative Surgery Scheduler, CST at Witham Health Services
Sarah DeakinsSarah Deakins
Provider Enrollment Specialist at Witham Health ServicesProvider Enrollment Specialist at Witham Health Services
Christina MeyerChristina Meyer
Medical Office Receptionist at Witham Health ServicesMedical Office Receptionist at Witham Health Services