Ginger Moss
Fort Walton Beach
Summary
Dynamic Quality Assurance Director with over 15 years at G.S. Gelato, recognized for achieving excellent SQF scores. Expert in HACCP and regulatory compliance, excel in cross-functional collaboration and effective communication, driving quality improvements and enhancing customer satisfaction through strategic initiatives and robust training programs.
Overview
24
24
years of professional experience
Work History
Quality Assurance Director
G.S. Gelato
Fort Walton Beach
02.2026 - Current
- Achieved and maintained a good to excellent SQF score in a dairy food manufacturer facility.
- 15+ years of food safety and quality experience
- SQF practitioner
- Managed implementation and compliance of quality management program, ensuring thorough record keeping and effective training.
- Oversaw quality assurance protocols for gelato production processes.
- Developed and implemented quality control procedures for product testing.
- Conducted regular audits to ensure compliance with industry regulations.
- Handled customer and consumer complaints, identifying root causes and implementing preventative and corrective actions.
- Managing and overseeing maintenance of food quality and food safety programs.
- Developed targeted programs to effectively address specific quality challenges.
- Work cross-functionally with R&D to embed food safety compliance throughout product development and commercialization.
- Conducted oversight of regulatory inspections to maintain food safety standards.
- Trained staff on quality standards and best practices in food safety.
- Cultivated strong leadership and communication skills to enhance team collaboration.
- Led cross-functional meetings to discuss quality improvements and strategies.
- HACCP, PCQI, SQF Practitioner Certificate, and Internal Audit certificates.
- Works closely with management and employees to ensure programs are carried out.
Quality Assurance Manager
G.S. Gelato
Fort Walton Beach
01.2022 - 02.2026
- Managed implementation and compliance of Quality Management program, ensuring thorough record keeping and effective training.
- Achieved and maintained a good to excellent SQF score in a dairy food manufacturer facility.
- Resolved customer and consumer complaints by identifying root causes and implementing preventative and corrective actions.
- Conducted regulatory inspections to verify compliance with food safety standards.
- Managing and overseeing maintenance of food quality and food safety programs.
- Work cross-functionally with R&D to embed food safety compliance throughout product development and commercialization.
- Coordinated SMETA audits to evaluate and enhance workplace standards and practices.
- Maintained certifications in HACCP, PCQI, SQF, and Internal Audits to uphold food safety standards.
- SQF practitioner
- Stayed current with regulatory standards and food safety laws.
- Works closely with management and employees to ensure programs are carried out.
Vice President Quality
Southern Bakeries
Hope
01.2015 - 01.2022
- Achieved and maintained a good to excellent SQF score in a large food manufacturer facility.
- Acted as SQF practitioner, maintained compliance with food safety standards.
- Oversee regulatory inspections
- Managed implementation and compliance of quality management program, ensuring effective record keeping and training to uphold standards.
- Handled customer and consumer complaints, identifying root causes and implementing preventative and corrective actions to improve satisfaction.
- Managing and overseeing maintenance of food quality and food safety programs.
- Developed and implemented programs.
- Headed customer audits.
- Work cross-functionally with R&D to embed food safety compliance throughout product development and commercialization.
- Creates/updates specifications and various other programs.
- Works closely with management and employees to ensure programs are carried out.
- Purchased sanitation and production supplies.
- HACCP, PCQI, and Internal Audit certificates.
- Led strategic initiatives to enhance product quality and customer satisfaction.
- Developed and implemented operational strategies to optimize production efficiency.
- Collaborated with cross-functional teams to align business goals and objectives.
- Developed and executed strategic plans to support the vision of the organization.
- Identified problems and implemented solutions to better streamline operations.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Created effective communication strategies between management team members and employees at all levels of the organization.
- Ensured compliance with federal, state, and local laws related to employment practices.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Hired, trained, and mentored staff members to maximize productivity.
- Oversaw corrective action plans addressing structural, organizational, and departmental issues to enhance operational integrity.
- Created program to promote new managers from within, leading to cohesive leadership structure.
- Provided guidance and support on all aspects of environmental compliance activities.
- Adhered to regulations and procedures for health, safety and environmental compliance.
Quality Assurance Manager
Southern Bakeries
Hope
01.2004 - 01.2015
- Ensured products consistently met customer specifications through rigorous quality checks.
- Analyzed customer feedback to identify areas for product enhancement and improve quality consistency.
- Conducted regular inspections to ensure compliance with food safety standards.
- Managed documentation for quality assurance processes and compliance audits to support regulatory adherence.
- Evaluated supplier performance to ensure high-quality ingredient sourcing standards.
- Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
- Troubleshot product issues and fixed problems.
- Creates/updates specifications and various other programs
- Works closely with management and employees to ensure programs are carried out
- Utilized Excel daily for data analysis and reporting.
- Create and send air emission reports to Arkansas Department of Environmental Services
- Supervised and guided inspectors, technicians, and other staff.
- Reviewed current standards and policies.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Quality Control Technician
Tyson Foods
Hope
01.2002 - 01.2004
- Ensured accurate measurement and weighing of products to maintain quality standards.
- Inspected products for quality and safety compliance standards.
- Assured product met customer specifications and USDA criteria
- Conducted routine tests on raw materials and finished goods.
- Conducted tests on product samples and recorded results.
- Collaborated with management and employees to verify product specifications compliance.
- Recorded inspection results and communicated non-conformance issues to relevant stakeholders.
- Collaborated with production teams to resolve quality concerns.
- Supported quality assurance processes to confirm products met established quality standards and customer specifications.
- Monitored equipment calibration and maintenance schedules.
- Maintained accurate records on product inspection results and reported findings to management team.
- Assisted with training new Quality Control Technicians on proper procedures for inspecting materials and products.
- Maintained cleanliness and organization of the inspection area.
Education
Criminal Justice -
Texas A&M University
01.2012
Associate - Criminal Justice with Applied Science
University of Arkansas Community College at Hope
01.2001
Skills
- SQF compliance
- HACCP training
- Food safety standards
- Regulatory inspections
- Auditing
- Quality management
- QA reporting
- Trend analysis
- Proficient in Excel
- Problem solving
- Documentation review
- Leadership skills
- Staff training
- Cross-functional collaboration
- Effective communication
- Customer complaint management
Timeline
Quality Assurance Director
G.S. Gelato
02.2026 - Current
Quality Assurance Manager
G.S. Gelato
01.2022 - 02.2026
Vice President Quality
Southern Bakeries
01.2015 - 01.2022
Quality Assurance Manager
Southern Bakeries
01.2004 - 01.2015
Quality Control Technician
Tyson Foods
01.2002 - 01.2004
Criminal Justice -
Texas A&M University
Associate - Criminal Justice with Applied Science
University of Arkansas Community College at Hope