Summary
Overview
Work History
Education
Skills
Timeline
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Ginger Rogers

West Hatfield

Summary

Dynamic professional with proven leadership and problem-solving skills, recognized for enhancing team productivity at Hadleaf Dispensary. Expertise in inventory management and customer service, consistently improving satisfaction and operational efficiency. Adept at training and mentoring staff, fostering a collaborative environment that drives success and repeat business.

Overview

30
30
years of professional experience

Work History

Supervisor/Key Holder Leader

Hadleaf Dispensary
03.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Budtender

Hadleaf Dispensary
11.2023 - 03.2024
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.

Security Officer

Hadleaf Dispensary
10.2022 - 11.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company, on foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Owner/Operator/Private Cannabis Chef

Get Baked!, LLC
06.2017 - 09.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Prepared and cooked, customized meals and menus for customers. I did this in customer's homes for them, using their own previously, legally purchased cannabis.

Sales Associate

Maurices
04.2013 - 10.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Senior Sales Consultant

PartyLite Gifts Inc.
06.2008 - 08.2012
  • Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
  • Boosted sales revenue by developing and implementing effective sales strategies.
  • Built and maintained a four person sales team, which I mentored, managed, and taught each member personally.

Armorer/Aviation Supply Clerk

US Army National Guard
01.1995 - 09.2001
  • Managed and maintained secure storage facilities, safeguarding weapons and sensitive equipment from unauthorized access or damage.
  • Assisted in the training of new armorers, sharing expertise and best practices to ensure consistent performance across the team.
  • Increased overall armory safety by conducting regular inspections and promptly addressing any identified issues.
  • Developed strong working relationships with suppliers, securing high-quality replacement parts at competitive prices for ongoing maintenance needs.

Education

Bioregional Herbalism Certification - Bioregional Herbalism

Honey & Milk Herbs
Shutesbury, MA
11-2024

Associate of Arts - Visual Arts And Photography

Holyoke Community College
Holyoke, MA
06-2005

Skills

  • Inventory management
  • Team leadership
  • Training and mentoring
  • Goal oriented
  • Customer service
  • Attention to detail
  • Inventory control
  • Project planning
  • Teamwork and collaboration
  • Multitasking Abilities
  • Organizational skills
  • Problem-solving abilities

Timeline

Supervisor/Key Holder Leader

Hadleaf Dispensary
03.2024 - Current

Budtender

Hadleaf Dispensary
11.2023 - 03.2024

Security Officer

Hadleaf Dispensary
10.2022 - 11.2023

Owner/Operator/Private Cannabis Chef

Get Baked!, LLC
06.2017 - 09.2023

Sales Associate

Maurices
04.2013 - 10.2016

Senior Sales Consultant

PartyLite Gifts Inc.
06.2008 - 08.2012

Armorer/Aviation Supply Clerk

US Army National Guard
01.1995 - 09.2001

Bioregional Herbalism Certification - Bioregional Herbalism

Honey & Milk Herbs

Associate of Arts - Visual Arts And Photography

Holyoke Community College

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Ginger Rogers