Gingerlei Matau
Summary
Dedicated healthcare professional focused on delivering high-quality patient care and supporting efficient clinic operations. Experienced in mentoring and training team members, coordinating resources, improving workflows, and contributing to quality improvement initiatives in a fast-paced ambulatory setting. Actively developing leadership skills through operational support, staff development, and a strong commitment to team performance and organizational goals
Overview
13
13
years of professional experience
Work History
Senior Medical Assistant
Kaiser Permanente
01.2024 - Current
- Provides leadership support for daily ambulatory clinic operations by coordinating workflow, patient flow, and assigned team responsibilities to ensure efficient and timely care delivery. Serves as a key resource for staff by training, onboarding, mentoring, and reinforcing policies, procedures, and standardized care practices.
- Assists with coordination of staff schedules and resource allocation to support appropriate coverage and operational needs. Monitors workflow and helps remove barriers that impact efficiency, patient care, and team performance.
- Supports quality improvement initiatives by identifying opportunities for process enhancement and contributing to improved patient satisfaction and operational effectiveness. Uses strong communication and collaboration skills to support multidisciplinary teams and promote a positive, accountable work environment.
- Partners with clinical staff and leadership to support daily operational goals, ensure completion of assigned tasks, and maintain compliance with clinic standards. Helps implement and reinforce consistent workflows, expectations, and service standards across the care team.
- Demonstrates leadership by supporting change, encouraging teamwork, and fostering a culture of continuous improvement, engagement, and high-quality patient care.
Medical Assistant
Kaiser Permanente
02.2018 - 01.2024
- Administered patient care, including vital sign monitoring and medication preparation.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Improved clinical workflow with introduction of electronic health records system.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Personal Caregiver
Self-employeed
10.2013 - 04.2016
- Assisted clients with daily living activities, enhancing overall quality of life.
- Developed personalized care plans to meet individual needs and preferences.
- Administered medication and monitored health changes to ensure safety and well-being.
- Provided emotional support and companionship, fostering positive relationships.
- Coordinated with healthcare professionals to streamline service delivery and improve outcomes.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients in maintaining independence through consistent support and encouragement.
- Implemented creative strategies to keep clients engaged in activities that promoted cognitive functioning and mental stimulation.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Education
Associate of Science - Public Health
San Jose City College
San Jose, CACultural Ambassador Club - Current
Leadership With Al Abraham And Desiree Matloob
Kaiser Permanente, Santa ClaraMedical Assistant -
Unitek College
San Jose, CA08-2017
Clinical Externship -
Clinical Externship
Kaiser Permanente2017
Skills
Team Leadership & Mentoring
Staff Training & Development
Clinic Operations
Workflow Coordination
Quality Improvement
Employee Engagement
Resource Coordination
Process Improvement
Patient Experience
Communication & Collaboration
Problem Solving
Organizational Effectiveness
Medical Terminology
Patient-Centered Care
Timeline
Senior Medical Assistant
Kaiser Permanente
01.2024 - Current
Medical Assistant
Kaiser Permanente
02.2018 - 01.2024
Personal Caregiver
Self-employeed
10.2013 - 04.2016
Associate of Science - Public Health
San Jose City College
Cultural Ambassador Club - Current
Leadership With Al Abraham And Desiree Matloob
Medical Assistant -
Unitek College
Clinical Externship -
Clinical Externship