Ginger-Christina Martin
Reno,NV
Summary
Accomplished operations leader specializing in spa management with a proven track record in driving revenue growth and developing high-performing teams. Expertise connecting with individuals, sustainability initiatives enhances operational excellence and fosters innovation. Recognized for strategic communication skills in public relations, crisis management, and brand strategy development. Adept at building strong stakeholder relationships through effective interpersonal communication and adaptability.
Overview
14
14
years of professional experience
Work History
Spa Manager
The Refuge Spa
Reno, NV
07.2022 - 10.2024
- Increased spa revenue by 31% in the first 6 months through strategic inventory management, price comparisons, and employee training.
- Achieved a further 44% revenue growth in the second year by optimizing service offerings, enhancing customer experience, and continuing employee development programs.
- Member of the Riverwalk District Board of Directors, contributing to community engagement and environmental initiatives.
- Organized the inaugural "Green Gala" in October 2024, raising funds to keep the Truckee River clean.
Operational Requistioner & Activities Manager
Westgate Resorts
Park City, UT
02.2020 - 02.2022
- Prioritized and organized all Operations requisitions used through Oracle, Fusion, US foods and Amazon.
- Organized and trained new incoming manager on all new ordering processes and procedure.
- Trained employees on procedures and policies for safe recreational activities.
- Organized, coordinated, marketed, and advertised monthly resort events.
- Arranged diverse programs, outings, and experiences both on and off property, coordinating travel logistics.
Hospitality Coordinator
The Ritz-Carlton Hotel Company
Rancho Mirage, CA
04.2016 - 05.2019
- Maintained accurate inventory control levels to reduce costs.
- Secured long-term business need strategies, generating guest relations feedback for process improvements.
- Boosted revenues by aiding food and beverage team with forecasting initiatives.
Server
JW Marriott Desert Springs Resort & Spa
Palm Desert, CA
05.2012 - 04.2016
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Massage Therapist
JW Marriott Desert Springs Resort & Spa
Palm Desert, CA
08.2010 - 05.2012
- Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
- Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain.
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
Education
Administrative Medical Assistant - Medical Coding
Milan Institute - Palm Desert
Palm Desert, CA06.2016
Massage Therapy -
Milan Institute - Palm Desert
Palm Desert, CA07.2006
Skills
- Revenue Management
- Vendor Relations
- Sustainability Initiatives
- Employee engagement
- Attention to Detail
- Marketing
Timeline
Spa Manager
The Refuge Spa
07.2022 - 10.2024
Operational Requistioner & Activities Manager
Westgate Resorts
02.2020 - 02.2022
Hospitality Coordinator
The Ritz-Carlton Hotel Company
04.2016 - 05.2019
Server
JW Marriott Desert Springs Resort & Spa
05.2012 - 04.2016
Massage Therapist
JW Marriott Desert Springs Resort & Spa
08.2010 - 05.2012
Administrative Medical Assistant - Medical Coding
Milan Institute - Palm Desert
Massage Therapy -
Milan Institute - Palm Desert
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