Ginmarie Cortes
Ocala
Summary
Dedicated professional with over five years of experience in customer service. Proficient in handling diverse customer inquiries, resolving issues efficiently, and maintaining high satisfaction levels. Desires to secure a position that fosters skill enhancement and offers ample opportunities for professional growth.
Customer Service Professional with strong focus on effective communication, problem-solving, and conflict resolution. Demonstrates ability to work seamlessly within team and adapt to changing needs while ensuring customer satisfaction. Skilled in handling inquiries, managing complaints, and providing solutions that align with company standards and goals. Recognized for reliability, flexibility, and results-driven approach.
Overview
13
13
years of professional experience
Work History
Customer Service Member Specialist
Concentrix
10.2024 - 04.2025
- Handle customer interactions via phone
- Providing support and resolving issues related to client products or services
- Aiming to create positive customer experiences.
Customer Care representative
Everise
11.2021 - 05.2024
- Provided quality customer service to members
- Answered health care service questions based on accounts
- Assisted members with their Careplus accounts
- Ensured to meet provider outbound calls requirements
Reservation Agent Level 2
Exploria Resorts
05.2019 - 03.2020
- Assisted owners of Club Exploria with their ownership
- Addressed concerns with their properties
- Booked reservations
Sales Associate
Cato Fashions
10.2017 - 05.2019
- Handled financial transactions
- Achieved established sales goals
Crew Person
McDonalds
08.2016 - 09.2017
- Operated the drive-thru and processed customers payments
- Greeted customers and assisted them in order processing
- Maintained cleanliness and adhered to company standards
Sales Associate
Lane Bryant
05.2012 - 12.2012
- Providing excellent customer service
- Ensured financial transactions were processed properly
- Learned and organized merchandise
- Maintained cleanliness in the store and followed all company sales and safety protocols
Education
Bachelor's Degree -
Liberty University
Lynchburg, VAAssociate's Degree - General Studies
Valencia Community College
Kissimmee, FLSkills
- Skilled in multitasking, communication, and problem-solving
- Demonstrates ability to adapt quickly to new situations and deliver exceptional service in fast-paced environments
- Offers strong team player abilities with a continuous commitment to improve and achieve organizational objectives
- Provided introductory information to prospective and new customers
- Ensures that consumers are satisfied with products or services by handling complaints and inquiries
- Follows up with clients or customers by phone or email
- Determines the quickest, most effective ways to answer a customer's questions
- Escalates queries and concerns, when necessary
- Works with CSRs team to find appropriate solutions to problems
- Call center experience
- Complaint handling
- Empathy display
- Patience maintenance
- CRM software use
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Problem resolution
- Relationship building
- Customer relations
- Computer proficiency
- Task prioritization
- Documentation
- Appointment scheduling
- De-escalation techniques
- Professional telephone demeanor
- Brand representation
Languages
English
Spanish
Limited Working
Timeline
Customer Service Member Specialist
Concentrix
10.2024 - 04.2025
Customer Care representative
Everise
11.2021 - 05.2024
Reservation Agent Level 2
Exploria Resorts
05.2019 - 03.2020
Sales Associate
Cato Fashions
10.2017 - 05.2019
Crew Person
McDonalds
08.2016 - 09.2017
Sales Associate
Lane Bryant
05.2012 - 12.2012
Associate's Degree - General Studies
Valencia Community College
Bachelor's Degree -
Liberty University
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