Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Shaba Alotwala
Woodbridge,United States
Work Preference
Summary
Experienced with customer service,front desk and transaction processing Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions. focused sales goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level relationship banker ,front desk operations or accounting assistant position. Ready to help team achieve company goals.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Member Service Specialist
Samsclub
Woodbridge, VA
01.2025 - Current
- Assisted customers with account inquiries, providing prompt and accurate information.
- Balanced cash drawer daily, identifying discrepancies and resolving issues swiftly.
- Collaborated with team members to streamline transaction processes, improving service delivery times.
- Trained new staff on operational procedures and customer service best practices.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Educated customers on promotions and loyalty programs, driving engagement and repeat business.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Head Cashier
Burlington Coat Factory Store
Woodbridge, VA
05.2024 - 11.2024
- Cash handling: Safely managing cash and other forms of payment.
- Maintaining a clean checkout area: Keeping the register area organized and tidy.
- Customer Service Lead: The Customer Service Lead role involves overseeing the customer service team and ensuring a high level of customer satisfaction.
- Team management: Leading and motivating the customer service team, assigning tasks, and providing training.
- Customer service: Providing exceptional customer service and resolving complex customer issues.
- Performance monitoring: Evaluating team performance and finding areas for improvement.
- Problem-solving: Identifying and addressing customer service issues.
- Communication: Effectively communicating with customers and team members.
- Money management: Counting money at the beginning and end of the shift
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Accounting Assistant
Heena Exports
India
03.2022 - 01.2024
- Processed invoices and expense reports to ensure timely payments and accurate financial records using quick book softwear
- Reconciled bank statements with internal accounts to maintain financial integrity and accuracy.
- Assisted in preparing monthly financial statements, enhancing reporting efficiency and clarity.
- Supported year-end audits by organizing documentation and providing necessary information to auditors.
- Performed data entry tasks using QuickBooks and Tally EPR accounting software.
Assisted in maintaining accurate financial records through diligent software input.
Education
Associate of Science - Business Administration
Northern Virginia Community College
Woodbridge, VA12-2027
QuickBooks Certification -
Udamy
03-2025
Bachelors of commerce - Accounting And Auditing
Gujarat University
Ahmedabad01-2022
12th - Commerce
Fd English high school
01-2019
10th - Schooling
FD primary English school
Ahmedabad, GJ01-2017
Skills
- Skilled in utilizing accounting software
- Effective time management
- Effective keyboard proficiency
- Service-oriented sales expertise
- Effective multitasking
- Analytical problem-solving
- Financial transaction processing
- Phone etiquette
- Strong verbal communication
- Teamwork and collaboration
- Microsoft Excel expertise
- Relationship building
- Records administration
- Proficient in POS system usage
- Professionalism and courtesy
- Customer service excellence
Accomplishments
cashier prompted to leadership role
Certification
quickbooks certified
LANGUAGES
Hindi: B2 Proficient
Professional Working
English: B2 Proficient
Professional Working
Gujarati: B2 Proficient
Professional Working
Urdu
Professional Working
Timeline
Member Service Specialist
Samsclub
01.2025 - Current
Head Cashier
Burlington Coat Factory Store
05.2024 - 11.2024
Accounting Assistant
Heena Exports
03.2022 - 01.2024
10th - Schooling
FD primary English school
12th - Commerce
Fd English high school
Associate of Science - Business Administration
Northern Virginia Community College
QuickBooks Certification -
Udamy
Bachelors of commerce - Accounting And Auditing
Gujarat University
2025
proficiency in microsoft office(word,excel,outlook)
familiarly with accounting software and willing to learn any new software.
Interested in business roles and motivated to continue growth and contribution towards success.
multilingual with ability to work in diverse enviorment