Edam Alfreda Grigsby
Member Service Specialist
Silver Spring,MD
Summary
Authorized to work in the US for any employer
Attentive Member Service Specialist well-versed in handling member issues to boost satisfaction and accomplish sales object.
Knowledgeable and dedicated customer service,professional with extensive experience in banking.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and members.
Motivated to maintain customers / members satisfaction and contribute to company success.
Collaborative in achieving challenging objectives, working with team members and managers to deliver timely and superior handling of members / customers requests
Overview
4
4
years of professional experience
Work History
Member Service Specialist
SkyPoint Federal Credit Union
Germantown, MD
11.2022 - Current
- Responding to inquiries, requests and complaints
- Investigating and resolving customers complaints and concerns
- Processing and auditing transactions, withdrawals, deposits and payments
- Review or make changes to customer account
- Greet Customers in a friendly, Professional manner
- Provide quick responsible and effective customer service while checking customers out
- Provide excellent customer service while handling customer transactions with cash register
- Resolved concerns with products or services to help with retention and drive sales.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Worked effectively under high-pressure client services environments.
Cashier / Closing Expert
Target
Silver Spring, MD
02.2022 - 11.2022
- Execute closing routines
- Clean and organize the store
- Support other teams in completing closing tasks
- Support consistency in closing experience and routines
- Work cross-functionally to ensure the sales floor is full,zoned and in stock for guests
- Cash handling
- Providing a positive customer experience with fair, friendly and courteous service
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Bank Teller/Customer Service Representative
United Bank of Africa
Liberia
01.2012 - 02.2015
- Serves customers by completing account transactions
- Provides account services to customers by receiving deposits
- Cashing checks, recording transactions which involves logging checks and prepare transaction reports
- Issuing savings withdrawals
- Opening new accounts and promoting the bank products and services.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Western union and money transactions
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Bachelor's degree - Accounting
Bachelor's - Accounting
A. M. E. Zion University
Liberia04.2009
Skills
- Research
- Presentation skills (1 year)
- Marketing (1 year)
- Process Improvement
- Strategic Planning
- Writing Skills (1 year)
- Customer service (3 years)
- Accounting
- Leadership
- Negotiation
- Banking (3 years)
- Accounting (3 years)
- Cash handling (3 years)
- Cashiering
- Communication skills (3 years)
- Financial Analysis
- Accounts payable (3 years)
- Financial services
- Debits & credits
- Cash management
- Languages
- Customer Support Services
- Issue and Complaint Resolution
Timeline
Member Service Specialist
SkyPoint Federal Credit Union
11.2022 - Current
Cashier / Closing Expert
Target
02.2022 - 11.2022
Bank Teller/Customer Service Representative
United Bank of Africa
01.2012 - 02.2015
Bachelor's degree - Accounting
Bachelor's - Accounting
A. M. E. Zion University