Summary
Overview
Work History
Education
Skills
Timeline
Generic

TONYA HILL

Las Vegas,NV

Summary

Results-driven administrative professional with 10+ years of experience in tax prep, customer service, healthcare office specialist, and legal support. Skilled in efficiently managing various tasks and responsibilities, with a proven track record of providing exceptional service. Adaptable and able to handle multiple priorities in a fast-paced environment with a passion for accuracy and attention to detail.

Overview

10
10
years of professional experience

Work History

Member Service Specialist

LiveOps/Abbvie
10.2022 - Current
  • Provides exception customer service via Inbound calls from patients seeking resources.
  • Verify patient personal data.
  • Determine patient eligibility for support programs, introduce available support programs and eligibility requirements.
  • Register patients for support programs and answer inquiries about products.
  • Florida-Remote

MEMBER SERVICES REP

Foundever/USAA
05.2021 - 09.2022
  • Coordinated with customers and third parties to ensure accurate and up to date auto lien and mortgagee clauses updates.
  • Facilitated the preparation and distribution of homeowner and auto P&C documents for members and third parties.
  • Developed and maintained strong relationships with members and provided exceptional customer service to ensure member satisfaction and retention.
  • Las Vegas-Remote

LEGAL CLERK II

Pier1CorporateCampus(FortWorth)
01.2016 - 04.2020
  • Draft legal documents such as briefs, memos, affidavits, contracts, and pleadings.
  • Organize and maintain case files, ensuring all documents are up-to-date and accessible.
  • Monitor deadlines, court dates, and schedules.
  • Investigate laws, regulations, and legal articles relevant to ongoing cases.
  • Schedule meetings, depositions, and court appearances.
  • Answer phones, manage calendars, and assist with training Tier 1 clerks.

Education

CYBER SECURITY/ PROJECT MANAGEMENT

College of Southern Nevada
Las Vegas, NV
07-2026

No Degree - Paralegal Studies

Tarrant County College
Fort Worth, TX
05-2024

AS - CRIMINAL JUSTICE/IT

University of Phoenix
10.2013

Skills

  • Exceptional Customer Advocacy/Service
  • Adaptability and Time management
  • Critical Thinking, Problem-Solving, Active Listening,
  • Tech-proficient, Basic IT Networking, Dual Screens/multiple Apps, Medical Terminology, Epic-EMR, ICD-10, CPT
  • Legal research, writing and document prep

Timeline

Member Service Specialist

LiveOps/Abbvie
10.2022 - Current

MEMBER SERVICES REP

Foundever/USAA
05.2021 - 09.2022

LEGAL CLERK II

Pier1CorporateCampus(FortWorth)
01.2016 - 04.2020

CYBER SECURITY/ PROJECT MANAGEMENT

College of Southern Nevada

No Degree - Paralegal Studies

Tarrant County College

AS - CRIMINAL JUSTICE/IT

University of Phoenix

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