Ginnie Llop

• Monitored client's well-being, safety and comfort under direction of physicians
• Planned optimal meals based on established nutritional plans.
• Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care
• Helped clients stay happy and healthy by providing mental and emotional support.
• Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.

• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Networked to build client base and promote products to new and existing clients.
• Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.

• Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
• Provided expert financial advice on mortgage and both educational and personal loans.
• Educated customers on variety of loan products and available credit options to promote valuable decision-making.
• Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
• Met with applicants to obtain information for loan applications and answer questions about processes.

Directed branch accounting and profit and loss activities and daily lending and collection processes

Supervised, developed and cross-train a support staff of five professionals

Accountable for establishing new direct and indirect relationships with a client base of 2300 active loans representing a current loan portfolio of 6.8 million

Preformed full cycle lending and underwriting process from point of application inception, credit analysis, loan approval and collection process.

Responsible for branch administrative processes

Accounts receivable and payable

Customer service and bank reconciliation

Accountable for processing loan applications, preform background and credit investigation, prepare mortgage loan documentation, and manually calculating loan payoff as well as assist in loan closing