Ginny Dillard
Marietta,GA
Summary
Dedicated and meticulous Assistant Business Office Manager/Account Receivables Specialist with over 20 years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving company financial goals. Flexible and focused team player with extensive knowledge of commercial insurance plans including government/state-funded programs. Proficient in explaining, analyzing, and resolving issues. Skilled in delivering excellent customer service and effective communication. In addition, three years' experience as a Court Appointed Special Advocate (CASA) volunteer advocating for children in the foster care system within the Cobb County juvenile court system. Provided case management, resources, referrals and recommendations to the court with the ultimate goal of family reunification.
Overview
21
21
years of professional experience
Work History
Assistant Business Office Manager
Northside Pediatrics and Adolescent Medicine
Sandy Springs , GA
05.2019 - Current
- Trained and developed administrative team to support corporate growth and objectives.
- Researched issues regarding billing and resolved problems to maintain customer satisfaction.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Liaised with leadership to oversee and execute financial, budget and contractual matters.
Accounts Receivables Analyst
Northside Pediatrics and Adolescent Medicine
Sandy Springs , GA
08.2003 - Current
- Prepared monthly reports summarizing account activity including aging analysis and outstanding balance summaries.
- Assisted with month-end closing procedures such as preparing journal entries for revenue recognition.
- Provided guidance on accounts receivable inquiries from other departments or external customers and vendors.
- Monitored overdue accounts daily, generated past due notices, and contacted delinquent customers via phone or email.
- Negotiated payment plans with customers in order to bring their accounts up-to-date.
- Investigated customer complaints regarding billing issues and resolved disputes promptly.
- Ensured compliance with applicable laws, regulations, accounting standards, and internal controls related to accounts receivable processes.
Education
Bachelor of Science - Sociology
Kennesaw State University
Kennesaw, GAAssociate of Science - Social Work
Georgia State University
Atlanta, GASkills
- Account Reconciliation
- Budget Planning
- Training and coaching
- Case Management
- Client Advocacy
- Problem-Solving
Affiliations
- Volunteered as a Court Appointed Special Advocate (CASA) with the Cobb County Juvenile Court system for 3 years.
- Advocated for children in the foster care system in Cobb County, provided case management, information, resources, and referrals to parents, and foster parents.
- Conducted monthly visits with the child, attended court dates, provided detailed court reports to judges, attorneys and DFCS case manager, including recommendations on placement and reunification.
Timeline
Assistant Business Office Manager
Northside Pediatrics and Adolescent Medicine
05.2019 - Current
Accounts Receivables Analyst
Northside Pediatrics and Adolescent Medicine
08.2003 - Current
Bachelor of Science - Sociology
Kennesaw State University
Associate of Science - Social Work
Georgia State University
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