Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs, and improvements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Applications Program Manager
Walmart Health
10.2022 - Current
Managed Clinical Applications team (4 Team Leads, 16 Analysts)
Drove discovery efforts of Walmart Health needs
Mentored team leads and analysts including Independent Development Plans
Developed and maintained intake process in partnership with primary stakeholders
Initiated and guided conversations about available Epic and third-party system functionality
Guided and audited team member testing protocols to ensure success
Escalated issues and designed action plans for project leadership
Long range project planning > 1 year effort
Held regular 1:1 meetings with team leads and analysts
Assigned Jira enhancements and maintained the backlog
Compiled leadership report outs on a weekly and monthly basis
Created on-call schedule in xMatters system
Maintained a list of Objective and Key Results supported by project enhancements
Met regularly with Epic TS for ongoing support and prioritization of Walmart Health needs.
Clinical Applications Team Lead
Walmart Health
07.2021 - 10.2022
Mentored new analysts through full Epic implementation life cycle
Provided analysts with recommendations for Epic configuration
Established best practices for testing and change management procedures
Created a repeatable new clinic install checklist
Led various clinical workgroups for build design decisions needed for Epic install
Coordinated coverage for downtime regression testing
Established Sherlock ticket and security testing guidelines
Developed and maintained intake process in partnership with primary stakeholders
Ensured project deliverable milestones were met.
Senior Consultant – Ambulatory Analyst
Coram CVS/Specialty Infusion Services
11.2020 - 06.2021
Completed build for lab workflows for 18 locations as a part of phase I go live
Worked with lab vendors to confirm accounts and complete interface testing for new departments
Performed mapping for result components and procedures as needed
Resolved errors in lab error work queues
Configured order transmittal updates for lab vendor regional identifiers as needed
Built new results routing scheme to accommodate new workflows for phase I go live
Conducted demo for lab workflows as a part of pre-go live training
Coordinated testing for lab interfaces, including creation of testing toolkit and documentation
Completed all review and build assigned in accordance with deadlines for NOVA notes in preparation for February 2021 upgrade
Created new smart texts, smart lists, and updated roles as a part of optimization for patient advocate group
Served as ambulatory representative in security work group for phase I go live tasks
Managed all assigned Epic tickets including build, testing, content management ticket creation, data courier, and communication to users.
Senior Consultant – Ambulatory Analyst
Altamed Health Services Corporation
02.2020 - 07.2020
Completed build for COVID-19 tests and workflows including lab orders, express lanes, procedure groupers, specimen tasks, telephone visits and preference list updates
Developed workflow for family medicine resident program including security class and template edits, new In-Basket message type definition, schedule column and profile updates
Performed mapping for result components and procedures in preparation for LabCorp interface
Coordinated bi-weekly meetings with Children's Hospital of Los Angeles clinics to manage ticket prioritization
Served as primary analyst for mapping of result components, procedures, and order questions for both lab and radiology orders in preparation for interface with hospital
Completed all review and build assigned in accordance with deadlines for NOVA notes in preparation for May 2020 upgrade
Managed all assigned Epic tickets including build, testing, content management ticket creation, data courier, and communication to users.
Senior Consultant - Phoenix Analyst
Cook Children's Health Care System
04.2019 - 12.2019
Lead analyst for the UNOS reporting project
Assisted with Nephrology module project implementation
Completed all analysis, build and testing for UNOS integration project
Analyzed UNOS validation spreadsheet for all build tasks for relevant program forms
Scheduled and conducted content review sessions with client to validate UNOS configuration build
Validated configuration of linked categories, smart data elements and encounters for UNOS forms
Edited UNOS configuration record according to client needs including review and edit of medication, procedure, and diagnosis groupers
Developed a UNOS form workflow document to assist with customer review and training
Assisted with Dialysis Nephrology module project implementation
Participated in dialysis content design sessions with client
Completed build for dialysis CROWNWeb interface configuration including flowsheet mapping, lab common name mapping, translation tables, groupers, dialysis rounding note charge, episode auto-linking for plan of care creation, and rules for several dialysis patient population scores
Tested CROWNWeb form workflow for accurate data population
Reconfigured transplant checklist to ensure maximum efficiency with task auto-completion
Completed review of all Phoenix encounters for optimization recommendations.
Completed workflow analysis and build for new ambulatory departments
Managed project milestones including build, testing, cutover and go live support for ambulatory clinics
Conducted project team meetings with internal IT team as well as operational owners
Completed weekly status reports based on project timelines
Completed workflow analysis and design documents for new clinics
Created workflows in Microsoft Visio
Built out departments
Built out profiles
Edited workflow engine and order transmittal rules
Created preference lists
Built out workstation and department maps for order transmittal
Completed technical dress rehearsal for ambulatory workstations
Designed clinical workspaces
Created documentation flowsheets
Wrote test scripts
Conducted dress rehearsals prior to go live
Prepared documentation for change management approvals
Built out smart texts including letters
Performed Data migration in Data Courier
Created smart links for specialty documentation.
Epic Ambulatory Lead/Analyst
Baptist Memorial Healthcare Corporation
12.2012 - 10.2016
Ambulatory build analyst for implementation including 100+ clinics; various specialties including: family medicine, internal medicine, cardiology, endocrinology, pulmonology, cardiac and thoracic surgery, dermatology, gastroenterology, neurology, nephrology, gynecology, infectious disease, urology, urgent care, clinical research, transplant, heart valve, ENT, audiology, cardiac rehab, physical therapy, speech therapy, occupational therapy, genetics, podiatry, sleep lab, diabetes education, rheumatology, lymphedema, and wound care
Built out departments
Built out profiles
Built and adjusted workflow engine rules
Created reports in Reporting Workbench
Developed preference Lists including visit info, LOS, charge capture, diagnosis and orders
Designed and built smart sets
Built navigators and navigator configurations
Created documentation flow sheets
Designed and built encounters
Created results routing schemes
Built letters, headers, footers, and logos
Managed and edited logos on the blob server
Built Smart Texts, Smart Phrases, & Smart Lists
Created and worked Sherlock tickets and care concern bulletins
Managed system updates and enhancements in NOVA
Moved build in data courier once change approval processes complete
Conducted workflow analysis and meetings with SMEs in order to validate workflows
Completed SER updates for meaningful use settings for eligible providers
Completed meaningful use build for objective and quality measures
Built out research studies, protocols, and tested interface with clinical trial management system
Created snapshot reports
Managed In Basket build including pools
Made updates to dashboards
Configured pulse metrics
Edited security templates
Set up bulk communication workflow
Completed assigned upgrade build and testing for 2014 upgrade
Developed testing scripts
Assisted in developing tip sheets
Conducted specialty validation and workflow analysis.
Epic Phoenix Team Lead
Baptist Memorial Healthcare Corporation
12.2012 - 10.2016
Lead Phoenix analyst for implementation for outpatient transplant center
Managed all project milestones including build, testing, training and go live
Coordinated with Transplant Center and Epic to complete UNOS Conversion
Configured transplant Episodes
Designed and completed transplant workflow build
Built committee review workflow
Facilitated integrated design and build of transplant OR workflow
Built ventricular assist device workflow and Documentation
Customized transplant checklist
Configured post-mortem workflow
Completed all system level configuration for Phoenix
Assisted with validation and build of phoenix security templates
Configured abstract encounters for specific transplant needs
Developed test scripts
Assisted with lesson plan and tip sheet creation
Manage upgrade build and testing from 2012 to 2014.
Epic Clinical Research Lead
Baptist Memorial Healthcare Corporation
12.2012 - 10.2016
Lead analyst for implementation for both oncology and non-oncology research
Managed all project milestones including build, testing, training and go live
Completed workflow analysis to determine scope of research build into Epic
Coordinated interface build with current CTMS for demographics, study creation and enrollment
Built research studies into Epic
Facilitated and assisted with research protocol build
Configured research reports
Coordinated testing for research build and workflows including test script development
Worked with client and vendor to complete study conversion prior to go live
Created research study flag for patient header.
Haiku and Canto Team Lead
Baptist Memorial Healthcare Corporation
12.2012 - 10.2016
Lead analyst for Haiku and Canto implementation and enrollment strategy
Configured all system level settings for Haiku and Canto build
Validated and edited security templates for users as needed
Performed mobile device registration
Reviewed mobile enrollment reports for analysis of strategic goals
Worked with 3rd party vendor for auto-enrollment application for providers
Developed test scripts
Created tip sheets.
Nursing Informatics Analyst
Baptist Memorial Healthcare Corporation
12.2010 - 12.2012
Lead analyst for implementation of the emergency room EHR application
Managed implementation for all project milestones for the Horizon Emergency Care application
Completed workflow analysis
Configured documentation and built out order sets
Facilitated order set review and approval.
Nursing Informatics Analyst
Baptist Memorial Healthcare Corporation
09.2009 - 12.2012
Lead analyst for implementation of automated medication administration application across multiple hospitals
Managed implementation for all project milestones for Admin Rx application
Completed build and testing for Admin Rx application
Supported all electronic clinical applications for Baptist Memorial Healthcare Memphis hospital
Developed education and training in addition to providing application Go- Live support.
Registered Nurse – Cardiopulmonary Transplant Unit
08.2008 - 09.2009
Coordinated care for 2-3 patients in various stages of heart/lung transplant process in addition to patients undergoing other cardiovascular surgeries.
Registered Nurse – Med/Surg and Nephrology
01.2006 - 07.2008
Worked as registered nurse on medical/surgical as well as nephrology unit
Coordinated care for 6-8 patients on a Med/Surg unit