Gino Abboud
Cherry Hill,NJ
Overview
3
3
years of professional experience
Work History
CUSTOMER ACCOUNT ADVISOR
BET365
09.2025 - Current
- First point of contact for account enquiries via phone, email and chat.
- Assist with account setup, password resets, deposits/withdrawals.
- Investigate and resolve suspensions, disputes and bonus queries.
- Maintain accurate CRM records and case notes.
- Monitor accounts for suspicious activity and report fraud.
- Advise on responsible gambling tools and enforce limits.
- Meet KPIs for response time, resolution and customer satisfaction.
BASEBALL OPERATIONS INTERN
RIPKEN BASEBALL
05.2025 - 08.2025
- Serve as tournament official: announce games, operate scoreboards, and uphold tournament rules.
- Assist with rosters, registration materials, and paperwork before tournaments.
- Support team registration, opening ceremonies, and skills competitions.
- Provide exceptional customer service to coaches and spectators.
- Perform grounds crew duties and assist with food, retail, and facilities operations.
- Collaborate with staff to deliver a once-in-a-lifetime experience for athletes and families.
HEAD OF MARKETING
TENNESSEE CLUB BASKETBALL
09.2024 - 05.2025
- Developed and executed marketing campaigns to increase game attendance.
- Managed social media content and team branding.
- Coordinated promotional events, community outreach, and sponsor relations.
- Monitored marketing performance to optimize future initiatives.
FAN EXPERIENCE INTERN
UNIVERSITY OF TENNESSEE ATHLETICS
08.2023 - 05.2024
- Coordinated marketing efforts for Football, Basketball, Soccer, and Softball.
- Scheduled national anthem performers and planned halftime events.
- Produced promotional materials and executed on-campus fan engagement.
ASSISTANT BASKETBALL COACH
TENNESSEE CLUB BAKSETBALL
07.2025 - 05.2025
- Assisted with team practices and game strategies.
- Mentored players and supported recruitment.
- Promoted team culture and ensured compliance with league rules.
Timeline
CUSTOMER ACCOUNT ADVISOR
BET365
09.2025 - Current
ASSISTANT BASKETBALL COACH
TENNESSEE CLUB BAKSETBALL
07.2025 - 05.2025
BASEBALL OPERATIONS INTERN
RIPKEN BASEBALL
05.2025 - 08.2025
HEAD OF MARKETING
TENNESSEE CLUB BASKETBALL
09.2024 - 05.2025
FAN EXPERIENCE INTERN
UNIVERSITY OF TENNESSEE ATHLETICS
08.2023 - 05.2024