Gino Celli
Wappinger Falls,NY
Summary
Proactive, results-driven professional Data Analyst with a solid track record of providing support to maintain and expand existing data collection and data delivery platforms. Well-versed in creating new data collection systems that optimize data management, capturing, delivery and quality. Special talent for acquiring data from different sources and develop data systems that support analysis and reporting. Core Proficiencies Data Interpretation Analyzing Results Interpreting Trends Data Filtering Ad-hoc Reports Netx-Pro Power Point MS Excel and Access
Overview
24
24
years of professional experience
Work History
Appliance Specilist
Home Depot
Fishkill, NY
07.2019 - Current
- Promoted product-related services and plans such as installation, delivery, credit financing or extended protection plans.
- Followed up on outstanding or incomplete customer orders, sales or installs.
- Educated customers on the use, care and adjustments of appliances.
- Displayed merchandise to reflect high standards of showroom readiness.
- Determined customers' specific needs to pair the best products and service offerings.
- Engaged in safe work practices and proper operation of store equipment
- Am in at the top third in sales and credit card applications in the region.
Pizza Maker/Pizza Maker/Assistant Manager
Sicilian Delight
Poughkeepsie, NY
03.2016 - 07.2019
- Coached new workers on store policies, pizza making and dough preparation.
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
- Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- I managed 14 employees as owner/operator of the restaurant.
Owner/Operator
Giovanni’s Restaurant
Poughquag, NY
06.2012 - 02.2016
- Managed day-to-day business operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained up-to-date administrative records to monitor operational conditions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reconciled daily sales, returns and financial reports.
Data Analyst
BNY Mellon Pershing
Jersey City, NJ
09.1997 - 09.2011
- Analyzed user production levels reporting discrepancies to upper management in order to remedy training deficiency
- Produced high-level user reports for upper management daily, weekly, monthly and adhoc basis.
- These reports were utilized to determine merit increases and promotions
- Settled on the methodologies and procedures for carrying out effectual data analysis
- Gave training to staff members on new systems being implemented
- Gathered data necessary to accomplish analysis from various sources. Put together in prearranged format and enter data in several excel spreadsheets
- Analyzed production reports, reporting discrepancies to upper management
- Audited client statements for format and detail errors
- Reviewed and made adjustments to high-level errors made to client accounts, receiving the request via CSERV
- Supervised a staff of 8, delegating assignments following rules and regulations of the IRS and FINRA
- Customer Service orientated in providing assistance and advice to customers when needed and requested
- Software and Application Expertise
- Expertise in excel spreadsheet development.
Education
BS - Business Studies
SUNY Empire State College
Skills
- Training junior team members
- Analytical and Critical Thinking
- Decision-Making
- Good Telephone Etiquette
- Policies and procedures
- Business planning
- Verbal and written communication
- Customer service professional
Timeline
Appliance Specilist
Home Depot
07.2019 - Current
Pizza Maker/Pizza Maker/Assistant Manager
Sicilian Delight
03.2016 - 07.2019
Owner/Operator
Giovanni’s Restaurant
06.2012 - 02.2016
Data Analyst
BNY Mellon Pershing
09.1997 - 09.2011
BS - Business Studies
SUNY Empire State College
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